Bilingual Sales Coordinator (English/French)

Fossil; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Fossil Group is seeking a talented Bilingual Sales Coordinator (English/French) to join our Canadian Sales Team in Toronto. You will support day-to-day operations by partnering with sales agents, cross-functional teams, and customers to ensure seamless sales support, accurate product data, pricing, and order processing.

The role emphasizes bilingual communication, sales reporting, and collaboration with Marketing, Planning, and Visual Merchandising to drive business growth in Canada.

Qualifications

• Bachelor's degree preferred in Fashion Merchandising, Marketing, Business.
• Experience in sales coordination, retail, merchandising, or related support role.
• Bilingual proficiency in English and French with strong written and verbal communication.
• Strong analytical skills with interest in sales reporting and business performance.
• Proficiency in Microsoft Excel and Google Workspace; SAP and Photoshop are a plus.

Responsibilities

• Support the Canadian sales team and independent agents with account inquiries, inventory checks, and order reporting.
• Prepare and maintain weekly and monthly sales reports with accurate data entry across accounts.
• Manage product orders in SAP, monitor deliveries, and provide shipment tracking updates to customers.
• Assist with customer meetings, market appointments, and in-store training activities as needed.
• Translate and proofread marketing materials and product communications in English and French.

Skills

Bilingual English/French

Communication skills

Analytical skills

Excel

Google Workspace

Education

Bachelor's degree in Fashion Merchandising/Marketing/Business

Tools

SAP

Adobe Photoshop

Job description

We are seeking a talentedBilingual Sales Coordinator (English/French) to join our Canadian Sales Team at Fossil Group. In this role, you will support the day-to-day operations of our Canadian business by partnering with sales agents, representatives, and cross-functional teams to ensure seamless sales support, account management, and operational execution. This position plays a critical role in maintaining strong customer relationships, supporting sales growth, and ensuring accurate product, pricing, and order management. An ideal candidate is highly organized, detail-oriented, proactive, collaborative, and passionate about the fashion and accessories industry.

What You Will Do in This Role

Sales & Account Support

• Support the Canadian sales team and independent agents/representatives with account inquiries, inventory checks, order reporting, and customer support needs.

• Prepare and maintain weekly and monthly sales reports, ensuring accurate data entry and reporting across accounts.

• Partner with Sales Support to manage product orders in SAP, monitor deliveries, and provide weekly shipment tracking updates to customers.

• Assist with customer meetings, market appointments, and in-store training activities as needed.

Backend Operations

• Manage SKU setup and maintenance to ensure products are accurately entered and available for the Canadian market.

• Monitor orders on credit hold and proactively partner with customers to obtain updated payment information and facilitate order release.

• Maintain pricing accuracy across all accounts and ensure pricing is correctly reflected in internal systems.

• Manage sample inventory and support preparation for seasonal line reviews and presentations.

Marketing & Communications

• Support the translation and proofreading of marketing materials, product communications, and customer-facing content in both English and French.

• Create and maintain market materials, including line sheets, buy sheets, and seasonal product presentations in both languages.

• Collaborate closely with Sales, Brand, Planning, Marketing, and Visual Merchandising teams to support business initiatives and customer needs.

Who You Are (Requirements)

• Bachelor's degree in Fashion Merchandising, Marketing, Business, or a related field preferred.

• Previous experience in sales coordination, retail, merchandising, or a related support role.

• Bilingual proficiency in English and French, with strong written and verbal communication skills in both languages.

• Strong analytical skills with an interest in sales reporting, product assortment planning, and business performance.

• Proficiency in Microsoft Office Suite, particularly Excel, and Google Workspace.

• Experience with SAP, Adobe Photoshop, and social media platforms is a plus.

• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

• Self-motivated and proactive, with a willingness to take initiative and solve problems independently.

• Strong interpersonal skills with the ability to collaborate effectively across teams and with external partners.

• Passion for the fashion, accessories, and retail industry.