Bilingual Retail Operations Analyst

Miniso; Richmond; On-site; CAD 41,000 - 50,000; Full time

Job summary

Miniso in Vancouver is seeking a Retail Operation Coordinator to support daily store operations from our Vancouver Office. The role involves cross-functional communication with head office, analysis of sales and performance data, and preparation of reports using Excel and PowerPoint.

Travel to stores for audits and training, weekend availability, and a valid driver's license are required. The position emphasizes organization, detail-orientation, and a drive to improve store-level processes.

Qualifications

• Fluent in English and Mandarin with strong written and verbal communication.
• Proficient in Excel and PowerPoint; Excel data analysis skills are essential.
• Prior experience in retail operations, logistics, or data analysis is highly preferred.
• Strong organizational and time management skills; ability to prioritize and work under pressure.
• Must be available to work retail hours, including weekends, and travel for store visits as required.
• Must hold a valid driver's license.
• Physical ability to occasionally perform store-level tasks (e.g., audits, merchandising support).

Responsibilities

• Support daily operational tasks across assigned store locations, ensuring timely and efficient execution.
• Assist in analyzing sales, operational, and performance data to support informed decision-making.
• Coordinate cross-functional communications between retail stores and the head office.
• Prepare and present reports, dashboards, and performance updates using Excel and PowerPoint.
• Travel to stores as needed for operational audits, field support, training, or special project implementation.
• Support logistics planning, including shipment coordination and marketing campaign execution.
• Research and recommend solutions for store-level challenges or client/event needs.
• Identify operational issues proactively and propose practical solutions within program guidelines.
• Assist in tracking key performance indicators (KPIs) and contribute to continuous improvement projects.
• Provide day-to-day support to operations leaders and management.
• Perform other relevant duties as assigned by the supervisor.

Skills

English & Mandarin

Microsoft Office

Retail operations

Time management

Tools

Microsoft Office Suite

Job description

Miniso in Vancouver is seeking a Retail Operation Coordinator to support daily store operations from our Vancouver Office. The role involves cross-functional communication with head office, analysis of sales and performance data, and preparation of reports using Excel and PowerPoint.

Travel to stores for audits and training, weekend availability, and a valid driver's license are required. The position emphasizes organization, detail-orientation, and a drive to improve store-level processes.