Bilingual Retail Finance Customer Care Coordinator

Yamaha Motor Canada Ltd.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Educational assistance

Employee product purchase

Rental program perks

Kando-driven culture

Job summary

Yamaha Motor Canada Ltd. is seeking a Bilingual Retail Finance Customer Care Coordinator for a 1-year contractor role in the Greater Toronto area.

The successful candidate will handle inbound and outbound calls, emails, and texts, maintaining customer satisfaction while documenting activity in Yamaha Financial Services' systems and completing ACW. Requires a High School Diploma with 3–5 years in a financial services call center, strong organizational and analytical abilities, and bilingual

Qualifications

• Minimum – High School Diploma.
• 3–5 years of financial services call center experience.
• Bilingual English and French required.

Responsibilities

• Handle inbound/outbound calls, emails, and texts with a customer-centric mindset.
• Provide courteous, professional customer service and act as a Yamaha brand ambassador.
• Record account maintenance in Yamaha Financial Services system; complete After Call Work (ACW).
• Participate in special projects and support rotating shifts, including Saturdays.

Skills

Organizational skills

Multitasking

Analytical skills

Team player

Emotional intelligence

Bilingual EN/FR

Education

High School Diploma

Job description

Bilingual Retail Finance Customer Care Coordinator

Contractor Staff

3 days ago Requisition ID: 1138

Yamaha Motor Finance Canada is the established captive finance division of Yamaha Motor Canada, and a subsidiary of Yamaha Motor Finance Corporation U.S.A, which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Position Information

• Department: YMFCA
• Location:480 Gordon Baker Road
  • Hybrid
• Status:1 Year Contract
• Reports to:Team Lead, Customer Experience

Summary of Responsibilities

Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.

Key Duties & Responsibilities

• Handle Inbound/Outbound call/email/ text messages with a customer centric mindset. Handle customer requests and record all account maintenance activities in Yamaha Financial Service’s dedicated system of record.
• Handle After Call Work (ACW) activities.
• Participate in special projects as required.

Experience Requirements

• Degree/Diploma:Minimum – High School Diploma
• Program of Study:General
• Years of Experience:3 to 5 years
• Type of Experience:Financial services call center experience

Skills and Abilities

• Superior organizational skills and ability to multitask
• Efficient in following processes
• High emotional IQ
• Team player
• Available for a 5-day week with varying rotating shifts including Saturday availability
• Strong analytical skills and detail oriented
• Bilingual (English and French) is required

Expected salary range: $45,000 - $60,000/per annum

Although base salary for this position falls within the above posted range, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.

Beyond base salary, our total rewards program includes:

• Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando‑driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) Usage Disclosure

This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Accommodation Disclosure

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Partner Confidentiality Disclosure

Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada.

We recognize the importance of maintaining candidate confidentiality throughout the recruitment process. An applicant's interest in an opportunity will be treated confidentially and will not be disclosed to their current employer during the early stages of the recruitment process.

While candidates are responsible for determining when and how to inform their current employer of their interest in a YMCA opportunity, we understand they may prefer to delay those discussions until they have advanced to the later stages of the process.

If YMCA decides to extend an offer of employment, a member of YMCA leadership may need to connect with the applicable dealer or business partner before employment is finalized. In such cases, the candidate will be informed in advance, and YMCA will not contact the dealer or business partner without the candidate's knowledge and consent.

Each situation will be reviewed on a case‑by‑case basis, with consideration given to professionalism, transparency, and our ongoing business relationships.