Bilingual Registered Plans Administrator

Aviso Wealth; Toronto; On-site; CAD 46,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental and insurance benefits

Generous vacation time

Retirement program matching

Education assistance program

Regular social events

Job summary

Aviso Wealth is seeking a Bilingual Registered Plans Administrator to join our Operations Team in Toronto. You will handle registered plan product requests, registrations, and withdrawals, while maintaining regulatory deadlines and high service levels across CIRO platforms.

Ideal candidates bring 2–3 years in financial services, strong communication, and a proven ability to work both independently and within a team. Fluency in English and French is preferred and EST hours apply.

Qualifications

• Post-secondary education or equivalent experience.
• Minimum 2–3 years in the financial industry, preferably Operations or Registered Plans.
• Excellent communication skills – must interact with clients and partners.
• Ability to work independently and in a team environment.
• Strong time management, organizational skills and attention to detail.
• Pro-active problem solving with strong analytical skills.
• Outstanding customer service focus.
• Fluency in English and French is a strong asset; EST hours.
• Knowledge of Microsoft Office and Dataphile is beneficial.

Responsibilities

• Administer registered plan products and process requests (de-registration, unlocking, withdrawals).
• Ensure registrations, contributions, and withdrawals meet regulatory deadlines (RESPs, RRSPs, TFSAs, etc.).
• Investigate and respond to inquiries within SLA deadlines; escalate as needed.
• Complete CIRO Registered Plan audits on time.
• Collaborate with Tax, Estates, Transfers, New Accounts, and Client Account Maintenance for updates to plans.
• Participate in Registered Plan Committee meetings to implement regulatory changes.

Skills

Excellent communication

Independent & team work

Time management

Problem solving

Customer service

Attention to detail

Under pressure

MS Office

Education

Post-secondary education

Tools

Microsoft Office

Dataphile

Job description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We are looking to fill an opening for a Bilingual Registered Plans Administrator to join our Operations Team.

Reporting to the Supervisor, Registered Plans the Bilingual Registered Plans Administrator is responsible for the processing of requests for registered plan products within the CIRO (formerly IIROC and MFDA) platforms.

Asoneaviso:

• We Care– Youdo the right thing forclients,partnersand colleagues. Youbuild trusted relationships,championservice excellence, andcontribute to a culture where people feel valued and supported

• We Dare–You challenge the status quo with bold ideasand fresh perspectives. Youembrace change, seek opportunities toinnovateand are comfortable exploring new ways of working

• We Share– Youcollaborate openlyand build meaningful relationships. Youseek outdiverse perspectives, share yourknowledgeand work together to helpcolleagues,clientsand partners succeed

• We Deliver– Youtake ownership of your work,honouryourcommitmentsand focus on delivering meaningful results.You hold yourself accountable and continuously look for ways to improve

What your day looks like:

• The administration of registered plan products and processing of requests such as de‑registration, un‑locking, specialized withdrawals, etc.
• Ensure that registrations, contributions, and withdrawals meet the regulatory deadlines for RESPs, RSPs, TFSAs, RIF accounts, FHSA, etc.
• Investigate, respond, and resolve all registered plan related inquiries within SLA deadlines, escalating any issues that require management review and intervention
• Completion of CIRO Registered Plan audits within internal and regulatory deadlines
• Working closely with Tax, Estates, Transfers, New Accounts and Client Account Maintenance for any updates required to registered plans
• Actively participate in Registered Plan Committee Meetings to ensure that trustee and regulatory changes are implemented into procedures and manuals, ensuring they are updated and current
• Remain current on CRA, RQ, ESDC and trustee regulations through the review of legislation, press releases, and industry information bulletins

Your experience and skills:

• Post‑secondary education and/or equivalent experience
• Minimum of 2-3 years of experience in the financial industry, preferably in Operations or Registered Plans
• Excellent communication skills
• Ability to work independently and in a team environment
• Excellent time management, organizational skills and attention to detail
• Pro‑active problem‑solving abilities with strong analytical skills
• Outstanding customer service focus
• Extremely detail oriented and accurate with a focus on quality assurance
• Ability to work well under pressure and meet tight deadlines
• Strong knowledge of Microsoft Office (Outlook, Excel, Word)
• Knowledge and experience of Dataphile is an asset
• This role is required to conduct business in French. Bilingual in English is an asset and is strongly preferred.
• Ability to work EST standard hours

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top‑up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including thePersonal Information Protection and Electronic Documents Act (PIPEDA)and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology‑enabled, client‑centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self‑directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands‑off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co‑operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $46,000 - $55,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.