Bilingual Program Coordinator/Administrative Assistant (Remote)

Sentrex Health Solutions Inc.; Canada; Remote; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Vacation entitlement

Wellness program

Paid sick days

Benefits package including health and​

RRSP matching

Employee & Family Assistance Program

Job summary

Sentrex Health Solutions Inc. is hiring a Bilingual Program Coordinator/Administrative Assistant for a remote role in Canada. The position supports the Patient Support Programs with administrative and clerical duties, data entry, and cross-coverage across teams.

The role requires English/French bilingualism, strong communication, and multitasking ability in a fast-paced environment. Competitive benefits and a collaborative, growth-focused culture are offered.

Qualifications

• Bilingual English and French required.
• Excellent verbal and written communication and customer service skills.
• Ability to learn quickly and multitask in a fast-paced environment.

Responsibilities

• Provide administrative and clerical support across Patient Support Programs.
• Manage inbound calls, emails, and faxes in a timely manner.
• Ensure accurate data entry into database systems and maintain filing.
• Prepare program letters and materials with team collaboration.
• Order office supplies and manage inventory.
• Complete timesheets, expenses, and CRM reports on schedule.

Skills

Bilingual English/French

Customer service

Data entry

Organizational skills

Phone and email handling

Education

Grade 12 + 2 years college

Tools

Microsoft Office

CRM systems

Database management

Job description

Bilingual Program Coordinator/Administrative Assistant (Remote)

Job Category: Patient Support Programs

Requisition Number: BILIN003267

• Full-Time
• Remote

Locations

Showing 1 location

Description

Position Type: Full-time

Work Location: Canada

Work Hours: Monday - Friday - 8 hour shifts within 8am - 8pm EST

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Sentrex Health Solutions recognizes the importance of immunization to protecting our staff, customers, and members of the community from COVID-19. As such, and subject to any obligations under applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada. Successful applicants will be required to provide proof of full vaccination prior to their start date.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Bilingual Administrative Assistantis responsible forproviding administrative and clerical support and managing all aspects of the office administrative activities.

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuringcomplete and high-quality data entry into our database systems.
• Providing effective andtimelymanagement of inbound calls, faxes and email communication.
• Executingother ad-hocadministrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage inand manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies andmaintaininventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approvedSOPs.
• Complete all relevant reports (time sheets, expenses, mileage,validateCRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Additionalduties asassigned by the manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High levelofproficiencywith Information Technology as well as computer and software skills: Microsoft Office suite of applications, phonesystemsand databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic anddemonstratesan ability to work in a team environment and collaborate with others inassistingwith the delivery of administration services

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.