Program Office Coordinator (Markham, ON) - Onsite

Sentrex; Markham; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and vacation

Wellness program

Paid sick days

Benefits package

RRSP matching

Employee & Family Assistance Program

Job summary

Sentrex Health Solutions in Markham, ON, is seeking a Program Office Coordinator to support Patient Support Programs on-site. You will handle letters, reports, inventory, and data entry, with bilingual English/French communication as needed.

Join a Canadian company offering competitive salary, benefits, and growth opportunities. This full-time position requires organizational and IT skills to keep program operations accurate and efficient.

Qualifications

• Grade 12 education with 2 years of community college secretarial experience or equivalent.
• Bilingual English and French is a strong asset.
• Excellent verbal and written communication, listening, and customer service skills.
• Experience in a Patient Support Program is a strong asset.
• Accurate data entry in paper and electronic forms.
• Able to learn quickly, multi-task in a fast-paced environment.
• Proficient with IT and Microsoft Office suite, databases, and phone systems.

Responsibilities

• Prepare and send out program letters and materials.
• Sort PSP mail and file documents at Head Office.
• Create reports in SharePoint and internal databases.
• Order and maintain inventory of office supplies.
• Complete reports (timesheets, expenses, mileage) within timelines.
• Coordinate marketing materials and internal events.
• Monthly finance reporting and reconciliation as needed.
• Identify process improvement opportunities and optimize templates.
• Assist departments with English-French email translations when required.
• Process patient records and data entry across contact points in PSP delivery.
• Ensure high-quality data entry into database systems.
• Report Adverse Events per SOPs.
• Provide cross-coverage admin support across PSP areas.

Skills

Bilingual English & French

Excellent verbal & written comms

Strong organizational skills

Self-directed & independent

Team collaboration

Education

Grade 12 with secretarial college

Tools

Microsoft Office

Databases

Phone systems

Job description

Program Office Coordinator (Markham, ON) - Onsite

Job Category: Patient Support Programs

Requisition Number: PROGR003227

• Posted : October 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Type: Full Time

Work Location: Markham, ON

Work Arrangement: On-Site

Work Hours: Standard Business Hours Monday to Friday

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Supervisor, the Program Office Coordinator will work with a high level of autonomy to support all Patient Support Program groups with a variety of administrative and coordination tasks.

The Program Office Coordinator will work on-site at Sentrex headquarters to proactively support cross-functional teams and identify opportunities for process optimizations.

A Day in the Life (What you will do here):

Prepare and send out Program letters and materials.

PSP mail sorting - once documentation from mail is scanned and filed electronically, place in physical file at the Markham Head Office.

Preparation and creation of reports in SharePoint and internal databases.

Order and maintain inventory of office and welcome kit supplies.

Complete all relevant reports (timesheets, expenses, mileage, validate database reports, etc.) per specified timelines and required standards.

Coordination of marketing materials and internal events.

Monthly finance reporting and reconciliation as needed.

Identify opportunities for improvement and optimization of processes, template forms, documentation.

Assist various departments with answering incoming calls in French and translating emails from English to French (when required).

Assistance with returned mail (to head office) - if a patient has moved, confirm new address by sending information to clinic, and sometimes calling/confirming new address with patient directly.

Provide effective and timely management and processing of email, phone, and fax correspondence in support of the Patient Support Programs.

Process patient records and data entry activities of pertinent information received at different points of contact during the delivery of Program services.

Ensuring complete and high-quality data entry into our database systems.

Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs.

Maintain program data accuracy through review of program documentation for completeness and consistency.

Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.

Executing other ad-hoc administrative duties, as they are assigned.

Additional duties as assigned by your Manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office administration services.
• Bilingual communication skills – English and French are a strong asset
• Excellent verbal and written communication, listening, and customer service skills.
• Experience working in a Patient Support Program is a strong asset.
• Competent at accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and ever-changing environment.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems, and databases
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policies when managing patient data and information.
• Ability to take a proactive approach and demonstrates an ability to work collaboratively in a team environment.
• Valid Drivers License and reliable mode of transportation

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $40k to $45k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.