Bilingual Intake Specialist

Sentrex Health Solutions Inc.; Canada; Remote; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation entitlement

Wellness program

Paid sick days

Dental & extended health benefits

AD&D

LTD

Life insurance

Employee & Family Assistance Program

RRSP matching

Job summary

Sentrex Health Solutions Inc. is seeking a bilingual Intake Specialist in Canada to provide comprehensive administrative support for the Patient Support Program. The role emphasizes accurate data entry, file management, and timely communications with internal teams and external stakeholders.

You will handle inbound communications, support field staff, and ensure confidentiality while coordinating office duties in a fast-paced environment.

Qualifications

• Grade 12 education combined with 2 years of community college or equivalent.
• Bilingualism (English and French) is required.
• Experience with Patient Support Programs is an asset.
• Proficient in MS Office and able to operate databases.
• Excellent verbal and written communication skills.

Responsibilities

• Provide cross-coverage administrative support across the Patient Support Program.
• Ensure complete and high-quality data entry into database systems.
• Manage inbound faxes and email communications effectively.
• Execute ad-hoc administrative duties as assigned.
• Process data entry of information from various contact points during service delivery.
• Engage in and manage email, phone, and fax correspondence.

Skills

Bilingual English-French

Excellent verbal & written comunicação

Strong organizational skills

Confidentiality & data privacy

Multi-tasking & adaptability

Independent work ethic

Education

Grade 12 + 2 years college

Tools

Microsoft Office

Databases

Job description

Work Hours: Monday to Friday, Standard Office Hours, With flexibility between 8:00 am - 8:00 pm (EST)

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

Reporting to the program manager, the Bilingual Intake Specialist is responsible for providing administrative and clerical support and managing all aspects of the office administrative activities.

What you will do here:

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing mail.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Order office supplies and maintain inventory.
• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOP’s.
• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Flexibility to work between 8:00 am - 8:00 pm (EST)
• Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is required
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
• We value our employees! Our permanent full-time employees are provided with a:
• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.