Administrative Support II

Intact; Saint-Hyacinthe; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Extra days off (up to 5)

Wellbeing benefits

Share plan/ESPP

Job summary

Intact is seeking an Administrative Support Agent II to join our team in a role that supports the Claims department with proactive, reliable and agile partnership. You will handle daily admin tasks, data entry, and correspondence to help achieve department objectives.

The ideal candidate brings an Administrative Technician diploma or equivalent, at least five years in an office setting, and strong customer service and communication skills in both English and French.

Qualifications

• Administrative Technician diploma or equivalent combination of education and experience.
• Minimum of five years of experience in an office environment.
• Excellent customer service skills and ability to build relationships.
• Highly organized with the ability to manage workflow without constant supervision.
• Team player with a positive attitude.
• Willingness to learn and adapt.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint.
• Excellent written and verbal communication skills.
• Bilingualism (English and French) across the country.
• No Canadian work experience required; eligible to work in Canada.

Responsibilities

• Perform a variety of daily administrative tasks: shipping documents, equipment or correspondence; entering data; scanning or filing documents; requesting materials; setting up workstations.
• Manage correspondence and ensure information quality and accuracy.
• Transcribe data from documents or databases using standardized procedures.
• Respond to inquiries in a timely manner.
• Provide support for projects or new initiatives as requested.

Skills

Excellent customer service

Bilingual English/French

Highly organized

Team player

Willing to learn

Excellent written and verbal comms

Education

Administrative Technician diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

47,100 - 57,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We are looking for an Administrative Support Agent II to join our team and share our vision of being a proactive, reliable and agile partner that helps the Claims department achieve its objectives.

What You Will Accomplish With Us

• Perform a variety of daily administrative tasks, such as shipping documents, equipment or correspondence; entering data; scanning or filing documents; requesting materials or supplies; setting up workstations; and more.
• Manage correspondence and ensure the quality and accuracy of information.
• Transcribe data from documents or databases using our standardized procedures.
• Respond to a variety of inquiries.
• Provide support for projects or new initiatives as requested.

What You Will Bring

• An Administrative Technician diploma or an equivalent combination of education and experience.
• A minimum of five years of experience in an office environment.
• Excellent customer service skills and the ability to build relationships.
• Highly organized, with the ability to manage workflow effectively without constant supervision.
• A team player with a positive attitude.
• The ability and willingness to learn.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Bilingualism (English and French) - Need to interact on a regular basis with English‑speaking colleagues across the country.
• No Canadian work experience required; however, candidates must be authorized to work in Canada.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.