Bilingual Pharmacy Support Specialist

Loblaw Companies Limited; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 82,500; Full time

Job summary

Loblaw Companies Limited is seeking a Bilingual Specialist for pharmacy system solution and support on a 1-year term. Location: Montreal Office (with SDM Toronto Office as an additional location). The role provides second-level business support for Quebec stores, tests and documents pharmacy processes, and assists with system deployments.

Candidate should have pharmacy systems experience, bilingual English/French, and knowledge of Quebec regulations. Travel to sites may be required.

Qualifications

• Two to three years of similar and/or related work experience in Quebec
• Two to three years of advanced experience with pharmacy business practices and adjudication rules
• Experience with pharmacy data conversions and claims processing is an asset
• Knowledge of Quebec regulations and third-party drug plan rules is an asset

Responsibilities

• Provide second-level pharmacy systems business support for stores and field resources, including data conversions and migrations
• Develop and execute UAT strategy for acquisitions and mergers
• Research, test and document functional solutions and issues
• Support development, testing, and implementation of new pharmacy management system
• Coordinate with stakeholders to manage visibility and ownership
• Provide hardware/network support and on-site assistance as needed
• Occasional travel may be required

Skills

Bilingual English/French

Problem solving

Interpersonal skills

Prioritization

Jira/Confluence

MS Office

AssystRx knowledge

Independent/team work

Education

Pharmacy Technician Program

Pharmacy Assistant experience

Tools

JIRA

Confluence

Job description

Bilingual Specialist, pharmacy system solution and support (1 year term contract)

Location: Montreal Office (Additional location: SDM Toronto Office)

Overview

Reporting directly to the Director of QC Initiatives, the incumbent is responsible for providing second level pharmacy systems business support for store-level pharmacy systems and applications primarily for Quebec. The role evaluates testing and creates user documentation for functional processes and data conversions of pharmacy management systems. It also provides on-site support when required and analyses and delivers functional solutions for third‑party adjudication issues, programs, and initiatives.

Primary Responsibilities

• Provide second‑level pharmacy systems business support for stores and field resources, including pharmacy data conversions, migration from legacy to new systems, and support for acquisitions and mergers; develop and execute UAT strategy and recommendations for acquired businesses.
• Research and test functional solutions, strategies, and tactics; create and update reference material for pharmacy application issues, expanded scope of pharmacy practice, and pharmacy initiatives.
• Support development, testing, and implementation of new pharmacy management system.
• Collaborate with the Pharmacy Enhanced Support team to provide ongoing support, training of new programs, initiatives, and issue management.
• Analyze, research, and develop business rules to assist with operational impact analysis, testing, documentation, planning, implementation, and integration of pharmacy programs and initiatives.
• Develop deployment and support plans for PHX pharmacies, handling hardware and network coordination with central LCL teams.
• Manage training execution for pharmacy system users.
• Prepare deployment communications clearly and timely.
• Coordinate with stakeholders to ensure visibility, resolve concerns, manage task ownership, and avoid duplication of effort.
• Support AssystRx software releases in collaboration with Telus.
• Coordinate and oversee hardware fixes and requests from stores.
• Provide AssystRx hardware and network support, manage operations and internal processes.
• Support franchise ownership changes regarding adjudication licenses, connectivity, and accounting setup.
• Support finance and accounting teams on inventory issues and financial reporting.
• Assist acquisition team in due diligence for new opportunities.
• Other projects and duties as assigned.
• Occasional travel will be required.

Skills, Experience & Education

• Advanced initiative and judgment to organize and prioritize tasks, workload, and projects.
• Bilingual – English and French.
• Experience and understanding of Assyst‑Rx pharmacy management system an asset.
• Understanding of Quebec pharmacy regulations, prescription reimbursement plans, claims processing, clinical programs, and pharmacy workflow an asset.
• Knowledge of RAMQ, AQPP, CPhA03 Pharmacy Claim Standard and CLHIA Coordination of Benefits Guideline an asset.
• Comprehensive understanding of Electronic Health Records (DSQ) an asset.
• Excellent problem‑solving and interpersonal skills.
• Ability to manage competing priorities and flexible work hours.
• Experience with expanded scope of pharmacy practice (e.g., Medication Reviews, Injection Services, Prescribing).
• Experience with Retail/Long Term Care pharmacy services.
• High proficiency in Microsoft Office applications.
• Proficiency with JIRA and Confluence an asset.
• Knowledge of integration of MMS/EPOS/accounting and SDM software.
• Ability to work independently and in a team environment.

Experience/Education

• Two to three years of similar and/or related work experience and pharmacy practice experience in Quebec.
• Two to three years of advanced experience and knowledge of current pharmacy business practices, prescription claims processes, workflows, and legislation, including provincial and third‑party drug plan rules and adjudication processes.
• Two to three years of Pharmacy Assistant experience or management at store level, or completion of a Pharmacy Technician Program. Certificates, licences, or registration may be submitted.

Diversity and Accommodation

We have a long‑standing focus on diversity, equity, and inclusion and are committed to creating accessible environments for colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. Candidates are encouraged to disclose accommodation needs to provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle Salariale à L’embauche

$60,000.00 - $82,500.00 per year