Bilingual Pharmacy Support Specialist

Loblaw Companies Limited; Bas-Saint-Laurent; On-site; CAD 70,000 - 90,000; Full time

Job summary

Loblaw Companies Limited in Montreal is seeking a Bilingual Specialist for pharmacy system solution and support on a 1 year term contract, with an additional location in the Toronto SDM office. The role reports to the Director of QC Initiatives and covers second-level pharmacy systems support for Quebec stores, including testing, documentation, and on-site support.

The incumbent will develop training, analyze business rules, coordinate deployments, and assist with hardware/network considerations

Qualifications

• Two to three years of related pharmacy practice experience in Quebec.
• Two to three years of advanced knowledge of current pharmacy business practices, prescription claims processes and pharmacy legislation.
• Two to three years of pharmacy assistant experience or store-level management, or completion of a Pharmacy Technician Program.
• Relevant certificates, licences or registration.

Responsibilities

• Provide second-level pharmacy systems business support for stores and field resources, including data migration and UAT planning.
• Research and test functional solutions and update reference material for third-party adjudication and programs.
• Support development, testing and implementation of new pharmacy management systems.
• Liaise with the Pharmacy Enhanced Support team for ongoing training and issue management.
• Analyze, research and develop business rules for operational impact analysis and integration of programs.
• Develop deployment and support plan for PHX pharmacies covering hardware and network.
• Manage training execution for pharmacy system users.
• Coordinate deployment communications clearly and timely.
• Collaborate with stakeholders to avoid conflicts and ensure task ownership.
• Support AssystRx releases in collaboration with Telus.
• Coordinate hardware fixes and store requests.
• Provide AssystRx hardware and network support with internal processes.
• Support franchise ownership changes related to adjudication licences, connectivity and accounting setup.
• Support finance and accounting teams on inventory issues and reporting.
• Support acquisition team during due diligence of new opportunities.
• Other projects or duties as assigned.
• Occasional travel required.

Skills

Bilingual English/French

Assyst-Rx experience

JIRA

Confluence

Microsoft Office

Pharmacy systems knowledge

Problem solving

Interpersonal skills

Education

Pharmacy Technician Program

Licence/Registration

Quebec pharmacy regulations knowledge

Tools

JIRA

Confluence

Microsoft Office

Job description

Bilingual Specialist, pharmacy system solution and support (1 year term contract)

Location: Montreal Office (Additional location: SDM Toronto Office)

Overview

Reporting directly to the Director of QC Initiatives, the incumbent provides second‑level pharmacy systems business support for Quebec store‑level pharmacy systems and applications. The role evaluates testing, creates user documentation for functional processes and data conversions, and delivers on‑site support, impact analysis, and functional solutions for third‑party adjudication issues, programs, and initiatives.

Primary Responsibilities

• Provide second‑level pharmacy systems business support for stores and field resources, including data migration, acquisitions and mergers with UAT strategy and execution, stakeholder liaison, and documentation.
• Research and test functional solutions, strategies and tactics to update reference material for third‑party adjudication, expanded scope of pharmacy practice and pharmacy initiatives.
• Support development, testing and implementation of new pharmacy management systems as required.
• Liaise with the Pharmacy Enhanced Support team to provide ongoing training and issue management for new pharmacy programs.
• Analyze, research and develop business rules for operational impact analysis, testing, documentation, planning, implementation and integration of pharmacy programs and initiatives.
• Develop a deployment and support plan for all PHX pharmacies covering hardware and network, coordinate with central LCL teams and oversee design activities.
• Manage training execution for pharmacy system users.
• Oversee and facilitate deployment communications in a clear, concise, timely fashion.
• Collaborate with stakeholders to avoid schedule conflicts, route needs to appropriate channels, ensure task ownership and avoid duplication.
• Support AssystRx software releases in collaboration with Telus.
• Coordinate, oversee and support ongoing hardware fixes and store requests.
• Provide AssystRx hardware and network support with internal processes (Snow, dashboards, SLA’s, etc.) in coordination with Telus or other stakeholders.
• Support franchise ownership changes related to adjudication licences, connectivity and accounting set‑up.
• Support finance and accounting teams on inventory issues and financial reporting.
• Support acquisition team during due diligence of new opportunities, counselling and reporting.
• Other projects or duties as assigned.
• Occasional travel required.

Skills, Experience & Education

• Bilingual – English and French.
• Experience with Assyst‑Rx pharmacy management system.
• Knowledge of Quebec pharmacy regulations, prescription reimbursement plans, clinical programs, pharmacy workflow and health technology.
• Understanding of RAMQ, AQPP, CPhA03 Pharmacy Claim Standard and CLHIA Coordination of Benefits Guideline.
• Familiarity with Electronic Health Records (DSQ).
• Excellent problem‑solving and interpersonal skills.
• Ability to manage competing priorities.
• Experience with expanded scope of pharmacy practice such as medication reviews, injection services and prescribing.
• Experience with Retail/Long‑Term Care pharmacy services.
• Proficiency with Microsoft Office and JIRA/Confluence.
• Ability to work flexible hours, independently and as a team.
• Knowledge of integration of MMS/EPOS/accounting and SDM software.

Experience / Education

• Two to three years of related pharmacy practice experience in Quebec.
• Two to three years of advanced knowledge of current pharmacy business practices, prescription claims processes and pharmacy legislation.
• Two to three years of pharmacy assistant experience or store‑level management, or completion of a Pharmacy Technician Program.
• Relevant certificates, licences or registration.

EEO Statement & Legal

La diversité, l’équité et l’inclusion sont des valeurs fondamentales de notre entreprise. Toutes les candidatures sont étudiées équitablement. Les besoins d’accommodations liés à un handicap peuvent être demandés à tout stade du processus de demande et d’emploi.

Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels (les détails sont fournis lors du processus d’embauche).