Pharmacy Assistant - Fixed Term Contract

MediSystem Pharmacy; Mississauga; On-site; CAD 37,000 - 49,000; Full time

Job summary

Shoppers Drug Mart Inc. in Mississauga is seeking a customer-focused support role to assist pharmacy operations. You will answer calls, retrieve orders, and process refills using the Kroll system.

No pharmacy experience is required, but strong communication, initiative, and organizational skills are essential for success in a fast-paced setting.

Qualifications

• No pharmacy experience required but the role demands strong customer service and problem-solving skills.
• Ability to work in a fast-paced environment with high attention to detail and organization.
• Excellent oral and written communication and teamwork skills; take initiative and learn independently.

Responsibilities

• Answer and triage phone calls throughout the day.
• Retrieve prescriber orders, prescriptions, or refill requests.
• Process medication refills on the pharmacy software (Kroll).
• Make outbound calls to obtain clarifications from clients.
• Sort, file and follow up with paperwork to ensure regulatory compliance.
• Use Kroll to print and deliver documents to clients.
• Coordinate with other pharmacies to mediate prescription transfers.
• Support other pharmacy teams as required.

Skills

Phone support

Customer service

Communication

Teamwork

Time management

Problem solving

Attention to detail

Organization

Initiative

Education

Undergraduate degree in science/healthcare

Pharmacy-related diploma/certificate

Tools

Kroll

Job description

Hiring Range / Échelle Salariale à L’embauche

$17.60 - $23.65 / 17,60$ - 23,65$ (per hour / de l’heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Why this role is important?

• Answer and triage phone calls throughout the day.
• Retrieve faxed or electronic prescriber’s orders, prescriptions, or prescription refill requests.
• Process medication refills on the pharmacy management software (Kroll).
• Perform outbound calls to obtain clarifications from clients.
• Sort, file, and follow up with the pharmacy's paperwork to ensure regulatory compliance.
• Use the pharmacy management software (KROLL) to ensure relevant documents are printed and delivered to clients.
• Coordinate with other pharmacies to mediate prescription transfers.
• Support other pharmacy teams, as required.

What You’ll Need

• No experience required in Pharmacy
• Ability to identify, analyze and quickly mediate problems and issues that arise
• Excellent customer service skills and a professional and friendly attitude to quickly develop rapport with clients over the phone
• Ability to work in a fast-paced environment
• Self-motivated with a passion for providing high-quality client services and building relationships
• Excellent oral and written communication and teamwork skills
• Ability to take initiative and learn independently
• High attention to detail
• Strong organizational skills with a proven ability to manage multiple ongoing tasks

To help you stand out, any or all the following are considered an asset:

• An Undergraduate degree from an accredited university with a focus in the areas of science and/or healthcare
• Pharmacy-related diploma/certificate
• Kroll software experiencePharmacy experience, with long-term care setting experience preferred

Employment Type

Full time

Type Of Role

Temporary (Fixed Term)