Bilingual Parts Support Specialist

Ford Motor Company; Paris; On-site; CAD 85,000 - 97,000; Full time

Job summary

Ford of Canada is seeking a customer‑focused professional fluent in French and English to handle dealership inquiries, resolve parts issues, and support order processing. The role requires a college diploma or equivalent and solid Microsoft Office skills.

A Bachelor’s degree is a plus, with at least three years in customer service preferred. The position emphasizes accurate data entry, teamwork, and independent problem‑solving to support efficient parts distribution and service operations across

Qualifications

• College diploma or equivalent is required.
• At least 3 years of experience in a Customer Service or related role.
• Fully fluent in French and English (read, write, and speaking).
• Proficient PC skills including Microsoft Office (Word/Excel/Outlook).
• Bachelor's degree is preferred.

Responsibilities

• Respond to and resolve parts and service inquiries from dealerships and Company representatives.
• Process back orders and provide order status and promise dates.
• Assist in directing parts through cross-dock and emergency orders.
• Answer dealer parts and service needs via telephone and online systems.

Skills

Customer Service

French and English fluent

Communication

Education

College diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Ford of Canada is seeking a customer‑focused professional fluent in French and English to handle dealership inquiries, resolve parts issues, and support order processing. The role requires a college diploma or equivalent and solid Microsoft Office skills.

A Bachelor’s degree is a plus, with at least three years in customer service preferred. The position emphasizes accurate data entry, teamwork, and independent problem‑solving to support efficient parts distribution and service operations across