Bilingual Operator Monitoring Station, Night Shift, Alarmforce

EPIC Information Solutions Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security solutions company is seeking a Bilingual Operator for its Monitoring Station in Toronto. This full-time role requires handling alarm signals and providing exceptional customer service during overnight shifts. Candidates should have relevant educational background and experience in a call center environment. Being proficient in both English and French is a must for effectively communicating with clients.

Qualifications

• Education in a related field such as 911 Telecommunications preferred.
• Experience in a call center or dispatch environment.

Responsibilities

• Handle inbound alarm and medical alert calls within prescribed intervals.
• Process and resolve alarm signals and customer requests promptly.
• Verify contracts and ensure dispatch authority for emergencies.

Skills

Customer service

Analytical skills

Decision making

Attention to detail

Ability to listen

Independence and teamwork

Bilingual (English and French)

Education

Post-Secondary Education in 911 Telecommunications or related field

High School Diploma with equivalent work experience

Tools

MS Office Suite

Job description

Req Id:423856

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Position:Bilingual Operator Monitoring Station

Salary:Hourly rate + Night premium + eligible for bonus monthly

Job Status:Regular - Full-time

Hours of Work: Overnight 7/8pm-7/8am

Responsibilities

• Handling inbound alarm/ medical alert / 2 way calls
• Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accounts
• Medical alarm response including Global Positioning System monitoring
• Processing and resolving alarms in a client relationship software system
• Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
• Processing alarm in a timely manner and within defined time intervals
• Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
• Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
• Contract verification from processing – 2 stage check process
• Guard service invoice verification
• Verify ambulance, fire, and Police dispatch authority for new contracts

Qualifications

• Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
• Previous experience in a call center/dispatch environment

Skills and requirements

• Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
• Must be available to work 3 or 4 consecutive 12-hour shifts
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical, and decision making skills
• Superior attention to detail
• Ability to work independently and as a member of a team
• Knowledge of English and French is required

#Referral

Additional Information:
Position Type: Non Management
Job Location:Canada : Ontario : Toronto
Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 06/23/2025

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [e-mail] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [e-mail].

Created: Canada,ON, Toronto

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