Bilingual Operator Monitoring Station, Night Shift, Alarmforce

Bell Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in advanced security and automation is seeking passionate individuals to join their team in Toronto. This full-time role involves handling alarm signals and medical emergencies, with opportunities for skill development in a supportive environment. Candidates should possess relevant education, experience in call center environments, and be bilingual in English and French.

Qualifications

• Post-Secondary Education preferred or equivalent work experience.
• Experience in call center/dispatch environment required.
• Must be bilingual in English and French.

Responsibilities

• Handle inbound alarm calls and process alarm signals.
• Update customer information and verify emergency dispatch authority.
• Perform timely response processing within defined intervals.

Skills

Customer service

Analytical skills

Decision making

Bilingual (English and French)

Attention to detail

Education

Post-Secondary Education in a related field

High School Diploma

Tools

MS Office Suite

Job description

Press Tab to Move to Skip to Content Link

Select how often to receive alerts (in days): Create alert

AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Salary:Hourly rate + Night premium + eligible for bonus monthly

Job Status:Regular - Full-time

Hours of Work: Overnight 7/8pm-7/8am

Responsibilities

• Handling inbound alarm/ medical alert / 2 way calls
• Handling all other alarm signals with a non voice element. These include notify only alarms, hardwire alarms, open-close alarms, error and partial accounts
• Medical alarm response including Global Positioning System monitoring
• Processing and resolving alarms in a client relationship software system
• Handling inbound telephone calls related to alarm signals/customer requests and transferring calls as required
• Processing alarm in a timely manner and within defined time intervals
• Placing outbound calls relating to alarm signals received. This includes calls to customer, keyholders, authorities, and others as required
• Customer information updates. These are received by telephone request, assigned communication logs, or manual request. They include, but are not limited to keyholder / authority / codeword updates
• Contract verification from processing – 2 stage check process
• Verify ambulance, fire, and Police dispatch authority for new contracts

Qualifications

• Post-Secondary Education in a related field (i.e. 911 Telecommunications.) preferred, or High School Diploma with equivalent work experience
• Previous experience in a call center/dispatch environment

Skills and requirements

• Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
• Must be available to work 3 or 4 consecutive 12-hour shifts
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical, and decision making skills
• Ability to work independently and as a member of a team
• Knowledge of English and French is required

#Referral

Additional Information:
Position Type: Non Management
Job Location:Canada : Ontario : Toronto
Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 06/23/2025

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [e-mail] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [e-mail] .