Bilingual Operations Administrator

Manulife Financial; Nova Scotia; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading financial services provider is seeking a bilingual Operations Specialist to join their Life Operations team. The role involves administrative support for life claims, member plan setup, and customer service. Ideal candidates should possess strong organizational and interpersonal skills, along with a positive attitude and the ability to manage multiple tasks in a flexible, remote work environment.

Benefits

Flexible Environment

Career Growth Opportunities

Commitment to Inclusion

Qualifications

• Bilingual (French & English) required for effective communication.
• Previous life insurance administration experience beneficial.
• Strong customer service skills and positive personality.

Responsibilities

• Provide administrative support to the Life Claims Assessor.
• Handle emails from members and policyholders.
• Coordinate requirements and support among operational teams.

Skills

Bilingual

Customer Service

Interpersonal Skills

Time Management

Organizational Skills

Education

Life Insurance Administration Experience

Tools

MS Word

MS Excel

MS Access

Job description

We are looking for a bilingual, highly motivated, team-oriented individual to join our Life Operations team as an Operations Specialist on a regular, full-time basis.

Reporting to the Associate Manager, SISIP Life Insurance Services, Manulife, you will be responsible for email support, member plan set-up, processing requests, administration of existing business, financial adjustments/calculations, billing of premiums, and policyholder support, as required.

Position Responsibilities:

1. Receive death notifications, set up life claims, and provide administrative support to the Life Claims Assessor.
2. Provide clerical support to the team and handle other daily administrative duties.
3. Handle emails from members and policyholders.
4. Prepare and submit policyholder notifications.
5. Coordinate requirements and support among operational teams.
6. Support ad-hoc projects or related tasks.

Required Qualifications:

1. Bilingual (French & English) is required; the successful candidate must communicate effectively in both languages to support clients across various jurisdictions outside Quebec.
2. Previous life insurance administration experience is beneficial.
3. Infectiously positive personality with a drive to succeed and a dedication to quality service.
4. Excellent customer service skills demonstrating integrity.
5. Strong listening and interpersonal skills.
6. Exceptional time management and organizational skills.

Preferred Qualifications:

1. Strong data analysis and decision-making abilities with a passion for problem-solving.
2. Superior attention to detail.
3. Ability to effectively communicate ideas and recommendations at all organizational levels.
4. Results-oriented with the ability to manage multiple priorities and projects.
5. Proactive, with good judgment and initiative.
6. Solid collaboration skills with the ability to work independently.
7. Ability to work in a demanding environment.
8. Proficiency in MS Word, MS Excel, and MS Access.

When you join our team:

1. We empower you to learn and grow your career.
2. We support you in a flexible environment that values well-being and inclusion.
3. As part of our global team, we help you shape your future.

#LI-REMOTE

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, committed to making decisions easier and lives better. Learn more at https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer:

We embrace diversity and strive to attract, develop, and retain a workforce as diverse as our customers. We foster an inclusive work environment and are committed to fair practices without discrimination based on race, ethnicity, gender, age, disability, or other protected grounds. Reasonable accommodations are available during the application process; contact [e-mail] for assistance.