Bilingual Operations & Admin Support Specialist

Fairstone Bank; Toronto; Hybrid; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental coverage

Wellness days

Education Assistance (FairstoneAcademy

Retirement savings plan

Discounts via WorkPerks

Parental leave top-up

Job summary

Fairstone Bank is hiring for an administrative support role to help manage a variety of responsibilities across Canada. You will handle mail, update records, respond to merchant and partner inquiries, and research discrepancies while meeting tight deadlines.

The role requires a high school diploma and experience in admin/operations, with fluency in French and English. A hybrid work setup and competitive health benefits are offered in a dynamic team environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, administrative support, operations or request processing.
• Fluency in French and English to support across Canada.
• Proficiency with Microsoft Word and Excel; quick system learning.

Responsibilities

• Process incoming mail, administrative requests and electronic worklists with speed, accuracy and professionalism.
• Update customer files and information in internal systems.
• Respond to requests from merchants, internal clients and business partners.
• Conduct research, validate information and resolve discrepancies or exceptions.
• Monitor email inboxes, prioritize requests and process files within required timelines.
• Contribute to documentation updates and continuous process improvement.
• Collaborate with team members to meet operational priorities and elevate unusual situations when needed.

Skills

Fluency in French & English

Strong organizational skills

Prioritization

Collaborative mindset

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Fairstone Bank is hiring for an administrative support role to help manage a variety of responsibilities across Canada. You will handle mail, update records, respond to merchant and partner inquiries, and research discrepancies while meeting tight deadlines.

The role requires a high school diploma and experience in admin/operations, with fluency in French and English. A hybrid work setup and competitive health benefits are offered in a dynamic team environment.