Bilingual Mortgage Funding Manager

MCAP; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

MCAP seeks a Manager, Funding to lead Closing Coordinators regionally, ensuring prompt, accurate processing of mortgage closings for Direct and Broker loans across brands. You will coach, train and develop staff to meet service standards and asset quality while controlling costs.

In this role, you will monitor performance, resolve escalations, and keep staff aligned with MCAP policies. French/English bilingual capability is required to interact with lawyers and partners as needed.

Qualifications

• 5 years’ business experience in Residential Mortgage Industry.
• 5 years’ experience in a leadership role.
• Ability to identify, assess and articulate issues that may be complex to define and understand.
• Ability to identify issues and present alternative course of action.
• Strong interpersonal skills and the ability to foster and maintain relationships with all levels of staff and third-party professionals.
• Knowledge of CMHC, Canada Guaranty and Genworth policies.

Responsibilities

• Manage resources to distribute weekly funding report, documentation verification and fundings between team members to meet service standards.
• Ensure staff understand MCAP Policy and Risk Objectives to ensure high asset quality.
• Identify changes to procedures or funding policies that impact productivity or create inquiries.
• Accountable for managing costs incurred due to errors or processes and for meeting service levels.
• Liaise with service providers to ensure smooth processes and MCAP is seen as an Expert Partner.
• Ensure mortgages are registered and security is in place prior to funds being advanced and funds are advanced on time.

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Time management

Education

University or College Degree

AMP – Accredited Mortgage Professional (preferred)

Tools

Microsoft Office

Job description

This position is responsible for regional leadership and management of Closing Coordinators to ensure prompt and accurate processing of the closing mortgage transactions for all Direct and Broker originated loans for all Brands.

The Manager, Funding will be accountable for the regional attainment of MCAP service level agreements for Closing Coordinators and for monitoring performance and accuracy of team members to identify gaps and provide coaching, training and development that will ensure performance excellence.

Bilingualism in French and English is required for this position to interact, support and/or provide services to French and non-French speaking lawyers, solicitors, employees and/or partners inside and/or outside the province of Quebec.

Planning and Performance

• Managing resources to efficiently distribute weekly funding report, documentation verification and fundings between team members to meet or exceed service standards
• Ensure all staff understand MCAP Policy and Risk Objectives to ensure high asset quality
• Identify any changes to existing procedures or funding policies that are causing solicitors to make unnecessary inquiries or that impact productivity.
• Accountable for managing costs that are incurred due to errors or processes
• Accountable to meet service level standards
• Accountable for liaising, negotiating and problem solving with service providers to ensure smooth processes and that MCAP is seen as an Expert Partner.
• Responsible for ensuring mortgages are registered and all security is in place prior to funds being advanced and that funds are advanced on a timely basis
• Monitor all activities to ensure they are performed within MCAP’s documented process
• Communicate with staff to resolve any escalated issues around documentation or closings
• Review and fund mortgages according to Loan Authority Approval and MCAP policies/guidelines
• Maintain up to date knowledge of MCAP and market condition to transfer knowledge to team

Tracking and Reporting

• Performance Agreements
• Utilize Closing reports for all brands for daily review and broker/solicitor follow ups
• Monitor dashboard to manage workload distribution

Lead and Manage Staff

• Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry
• Recruit and develop the right people that believe in and reflect in their behavior, MCAP’s Values and culture
• Provide leadership, direction and coaching to direct reports to facilitate the achievement of goals and objectives
• Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives
• Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner
• Identify staff’s strengths to provide suitable career path
• Establish goals and provide guidance to encourage development of employees
• Identify gaps in performance and develop a plan for improvement
• Develop staff in keeping with succession planning and ongoing business requirements
• Establish and maintain an effective system of communication throughout the business unit
• Ensure a continuous improvement culture is established and encouraged
• Deal rapidly with serious disciplinary problems, such as absenteeism and performance issues and participate and recommend hiring of new employees.

What You Bring To The Team

• 5 years’ business experience in Residential Mortgage Industry
• 5 years’ experience in a leadership role
• Ability to identify, assess and articulate issues and liabilities that may be complex to define and understand
• Ability to identify issues and present alternative course of action
• Strong interpersonal skills and able to foster and maintain relationships with all levels of staff and third-party professionals; flexible and approachable
• Strong decision-making, sound judgment and negotiation skills
• Willing to share knowledge, enjoys learning and can motivate self and others to attain goals
• Strong work ethic
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to lead change initiatives and foster positive relationships
• Self-driven, motivated with the ability to work independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions
• Knowledge of CMHC, Canada Guaranty and Genworth policies
• Ability to think outside the box and be able to provide solutions through innovative thinking
• Ability to pull resources together to meet deadlines
• Excellent problem-solving and conflict resolution skills
• Proven ability to coach, mentor and train staff
• Knowledge and understanding of the mortgage business and industry trends as it relates to the business unit and MCAP
• Microsoft Office knowledge and application required
• University or College Degree
• Accredited Mortgage Professional (AMP) (preferred)