Bilingual Member Services Coordinator (Hybrid)

CIRO; Toronto, Calgary, Montreal , Vancouver; Hybrid; CAD 63,000 - 74,000; Full time

Job summary

CIRO, located in Toronto, is seeking a Membership Services Coordinator to support regulatory mandates and member services across Canada. The role involves handling inquiries, preparing communications, maintaining records, and coordinating events within a fast-paced environment.

The ideal candidate will be bilingual in English and French, hold a post-secondary degree, and possess knowledge of the Canadian securities industry.

Qualifications

• Bilingual in English and French.
• Post-secondary degree.
• General knowledge of the Canadian securities industry.
• Ability to build strong working relationships with stakeholders.
• Strong administrative execution skills: organization, prioritization, attention to detail, and follow-through.
• Strong writing skills for internal and external communications.
• Ability to operate effectively in a fast-paced environment with competing priorities and multiple stakeholders.
• Ability to triage, coordinate, and deliver in a fast-paced environment while maintaining strong attention to detail.

Responsibilities

• Receives inquiries and requests from industry stakeholders and responds on a timely basis. Where necessary, liaises with other departments to acquire information.
• Prepares and distributes Member communications and surveys.
• Assists in maintaining Member records.
• Assists in administration of the Mutual Fund Dealer Continuing Members Only system.
• Supports the planning and coordination of CIRO events.
• Supports corporate strategy and member services initiatives as required from time to time
• Prepares the Advisor Update (published biweekly) and collaborates closely with the Corporate Communications and Public Affairs team.
• Assists with the preparation of the annual bulletin reporting on exemptions granted by CIRO.
• Supports scheduling, documentation, and progress tracking on several projects. Facilitates the distribution of broadcast emails for the MS team and other departments.
• Generates monthly and ad hoc reports for internal and external stakeholders.

Skills

Bilingual English/French

Post-secondary degree

Canadian securities knowledge

Stakeholder relations

Administrative skills

Writing skills

Fast-paced environment

Triaging & coordination

Education

Post-secondary degree

Job description

CIRO, located in Toronto, is seeking a Membership Services Coordinator to support regulatory mandates and member services across Canada. The role involves handling inquiries, preparing communications, maintaining records, and coordinating events within a fast-paced environment.

The ideal candidate will be bilingual in English and French, hold a post-secondary degree, and possess knowledge of the Canadian securities industry.