Bilingual Manager, Programs (Surveys) - Montreal

Canada Mortgage and Housing Corporation; Montreal; Hybrid; CAD 101,000 - 128,000; Full time

Job summary

An established industry player is seeking a dedicated Manager for their Data Team to oversee Survey Operations in Quebec. This role involves leading a team, ensuring the efficient delivery of surveys, and maintaining high-quality standards. You will collaborate with national teams and local partners to enhance processes and improve outcomes. If you possess strong analytical skills, exceptional communication abilities, and a passion for making a difference in the housing sector, this opportunity is perfect for you. Join a team committed to diversity and inclusion, where your contributions will be valued.

Benefits

Annual paid vacation

Annual performance incentive

Comprehensive group insurance plan

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• 7+ years of experience in Survey Operations with supervisory experience.
• Strong analytical and problem-solving skills, with adaptability to change.

Responsibilities

• Manage Survey Operations for Quebec, ensuring effective delivery and quality outputs.
• Develop strategies and maintain relationships with clients and stakeholders.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Leadership Skills

Data Collection

Education

Undergraduate degree in Business Administration

Equivalent combination of education and experience

Job description

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Job Requisition ID: 11049

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC)

Travel Requirement: Occasional

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $101,639.30 to $127,049.13 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Data Team in the Manager, Programs position. You will be responsible for the delivery of Survey Operations for the province of Quebec. You will oversee and develop a team, while managing the administration of day-to-day operations, client relations and/or data collection, and research.

What you’ll do:

• Ensure effective and efficient delivery of regional survey operation and consistency in the application and interpretation of operational procedures.
• Provide quality, reliable and timely outputs from CMHC Surveys within the assigned budget.
• Develop strategies, identify improvements and collaborate on issue resolution with national teams, local partners and stakeholders.
• Manage risk by monitoring the quality of results, market conditions and key performance indicators (KPIs), and deploy tactics and strategies to improve risk performance and response rates for all surveys.
• Develop, implement and monitor data collection and processes to improve operations and promote continuous improvement.
• Build and maintain relationships with key clients and stakeholders.

What you should have:

• Undergraduate degree in a related field such as business administration, finance or commerce.
• Minimum of seven years of experience with delivery of Survey Operations, including three years of supervisory experience and demonstrated experience supervising staff remotely (an equivalent combination of education and experience would be considered).
• Strong analytical and problem-solving skills.
• Exceptional ability to adapt to an ever-changing environment with the ability to lead others in times of change.
• Strong oral and written communication skills in both official languages (French and English), including the ability to influence, persuade others and present information to a variety of audiences.
• Well-developed research and data collection and intelligence-gathering skills.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!