Bilingual Manager, Programs (Surveys) - Montreal

CMHC; Montreal; Hybrid; CAD 101,000 - 128,000; Full time

Job summary

An established industry player seeks a dynamic Manager for their Data Team to lead Survey Operations in Quebec. This role involves overseeing a dedicated team, ensuring efficient delivery of surveys, and fostering strong relationships with clients and stakeholders. The ideal candidate will possess a strong analytical mindset and exceptional communication skills in both French and English. Join a forward-thinking organization that values diversity and inclusion, where your contributions will help shape a well-functioning housing system. Embrace the opportunity to make a meaningful impact in a collaborative and flexible work environment.

Benefits

Annual paid vacation

Annual individual performance incentive

Defined benefit pension plan

Comprehensive group insurance plan

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• 7+ years of experience in Survey Operations with supervisory experience.
• Strong analytical, problem-solving, and communication skills in French and English.

Responsibilities

• Oversee delivery of regional survey operations and manage client relations.
• Develop strategies for data collection and improve operational processes.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Leadership Skills

Data Collection Skills

Education

Undergraduate degree in business administration, finance, or commerce

Job description

Job Requisition ID: 11049

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC)

Travel Requirement: Occasional

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $101,639.3 to $127,049.13 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favor an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people, and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship, and more.
• An inclusive workplace culture and environment.

About the role

Join the Data Team in the Manager, Programs position. You will be responsible for the delivery of Survey Operations for the province of Quebec. You will oversee and develop a team, while managing the administration of day-to-day operations, client relations, data collection, and research.

What you’ll do:

• Ensure effective and efficient delivery of regional survey operations and consistency in the application and interpretation of operational procedures.
• Provide quality, reliable, and timely outputs from CMHC Surveys within the assigned budget.
• Develop strategies, identify improvements, and collaborate on issue resolution with national teams, local partners, and stakeholders.
• Manage risk by monitoring the quality of results, market conditions, and key performance indicators (KPIs), deploying tactics to improve risk performance and response rates for all surveys.
• Develop, implement, and monitor data collection processes to improve operations and promote continuous improvement.
• Build and maintain relationships with key clients and stakeholders.

What you should have:

• Undergraduate degree in a related field such as business administration, finance, or commerce.
• Minimum of seven years of experience with delivery of Survey Operations, including three years of supervisory experience and demonstrated experience supervising staff remotely (an equivalent combination of education and experience will be considered).
• Strong analytical and problem-solving skills.
• Exceptional ability to adapt to an ever-changing environment and lead others through change.
• Strong oral and written communication skills in both official languages (French and English), including the ability to influence, persuade, and present to various audiences.
• Well-developed research, data collection, and intelligence-gathering skills.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans, and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and were not successful, don’t worry – we're always posting new positions, so don’t hesitate to try again. We’re excited to see what you bring to the table this time around!