Bilingual Manager, Inside Sales

Grainger; Dollard-des-Ormeaux; Hybrid; CAD 91,000 - 123,000; Full time

Job summary

Grainger is seeking a Manager of Inside Sales in a hybrid role based in Canada (Québec). You will lead 10–12 sellers to exceed revenue and profitability goals by growing targeted customers and acquiring new ones using Grainger's sales management process.

You will report to the Director, Inside Sales, and be responsible for coaching, talent development, and optimizing coverage models across districts. A strong background in sales leadership and bilingual communication is essential.

Qualifications

• Experience building small business sales programs with a focus on professionalism and operational discipline.
• Proven experience leading and developing high-performing sales teams.
• Coaching capabilities, both in the moment and through structured development plans.
• Financial forecasting, pipeline management, trend identification, and data utilization.
• Independent decision-making within defined role limits.
• Track record of exceeding revenue goals and key performance metrics.
• Ability to leverage data and market insights for strategic planning and execution.
• Strong communication, organizational skills, and training delivery.
• Bilingual English and French required for Québec operations.

Responsibilities

• Lead and drive the performance of the inside sales team to achieve revenue, growth, new customer acquisition and customer satisfaction objectives.
• Attract, hire, develop, and retain top talent to build a high-performing and sustainable team.
• Coach and direct reports to drive accountability, optimize sales effectiveness, and navigate ongoing business change.
• Lead strategic territory planning and evaluate performance data for account transitions or coverage adjustments.
• Review each Inside Account Manager's performance against budget quarterly and assign territories.
• Collaborate with Business Development Advisors on net new leads and opportunity management.
• Ensure the Code of Ethics is communicated and upheld by all team members.
• Work with Branch Managers and Inside Account Managers to meet customer needs.

Skills

Sales leadership

Coaching

Financial acumen

Forecasting

Data analysis

Strategic planning

Cross-functional collaboration

Bilingual English/French

Job description

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The base salary for this role ranges between $87,280 - $ 120,010, with eligibility for an incentive target of $21,600 which is contingent upon achieving both individual and company performance objectives.The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.This job posting is for an existing vacancy.

Position Details

As a Manager of Inside Sales, you will lead 10-12 sellers to exceed revenue and profitability goals by growing targeted customers and acquiring new customers applying the sales management process. You will report to the Director, Inside Sales.

You Will

• Lead and drive the performance of the inside sales team to achieve revenue, growth, new customer acquisition and customer satisfaction objectives. This includes a team of Inside Account Managers, Interim Coverage Sellers and Business Development Advisors.
• Attract, hire, develop, and retain top talent to build a high-performing and sustainable team.
• Support intake and handoff of Interim Coverage requests and review Interim Coverage Sellers activity and communications.
• Coach and direct reports to drive accountability, optimize sales effectiveness, and successfully navigate ongoing business change.
• Observe performance in real time and provide targeted coaching on key metrics, Grainger's value proposition, and effective selling strategies to drive growth within medium-sized customer segments.
• Lead strategic territory planning, including evaluating performance data and making recommendations for account transitions, realignments, or adjustments to coverage models to optimize growth and efficiency.
• Review each Inside Account Manager's performance against budget at least quarterly, providing timely feedback, implementing corrective actions as needed, and establishing sales budgets and customer territory assignments across the district.
• Work with Business Development Advisors on net new customer leads, account development, opportunity management and sales coverage decisions.
• Ensure the company's Code of Ethics is clearly communicated, consistently reinforced, and upheld by all team members in their daily business practices.
• Works closely with Branch Managers and Inside Account Managers to ensure customer needs are met.
• Collaborate closely with cross-functional partners and Centers of Excellence (COEs) to ensure customer expectations and needs are consistently met or exceeded.

You Have

• Proven experience developing small business sales programs with a strong focus on professionalism and operational discipline.
• Proven experience leading and developing high-performing sales teams.
• Coaching capabilities, both in the moment and through structured development plans.
• Financial acumen with a demonstrated ability to forecast, manage sales pipelines, identify trends, and ...
• Proven ability to make independent decisions as required within the defined limits of the position.
• Track record of leading teams to exceed revenue goals and key performance metrics.
• Ability to leverage data and market insights to drive strategic planning and execution.
• Drive team performance by fostering engagement, inclusion, and accountability to consistently achieve defined business outcomes.
• Excellent organizational and communication skills, with demonstrated proficiency in computer systems and training delivery.
• Bilingualism (English and French) is required for this position. The successful candidate will regularly communicate and collaborate with employees, clients, and business partners both within and outside of Québec. Approximately 50% of business interactions are conducted with stakeholders located outside Québec, making proficiency in both English and French necessary to perform the duties of the role.

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