Bilingual Manager, Commercial Servicing and Administration

EQ Bank | Equitable Bank; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking bank that challenges traditional banking norms! As a Bilingual Manager in Commercial Servicing and Administration, you will lead a dynamic team, ensuring optimal service and compliance while managing complex files. With a focus on innovation, this role offers the chance to shape the future of banking in Canada. You will engage with stakeholders, drive team development, and contribute to exciting projects. If you're ready to take on big challenges and redefine banking experiences, this is the perfect opportunity for you!

Benefits

Competitive bonus

RRSP match

Health benefits

Employee share plan

Qualifications

• 5+ years of mortgage experience with a management background.
• Expertise in commercial finance servicing and legal documentation.

Responsibilities

• Manage and supervise the Commercial Servicing and Administration department.
• Ensure compliance and optimal service efficiency.

Skills

Mortgage Experience

Leadership Skills

Analytical Skills

Communication Skills

Organizational Skills

Education

Post-secondary education in accounting

Tools

MS Office

Athena

PPLUS

Excel

Job description

Bilingual Manager, Commercial Servicing and Administration

2 days ago Be among the first 25 applicants

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in assets under management and administration, with a mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Manager, Commercial Servicing and Administration, is responsible for managing and supervising the Commercial Servicing and Administration department to ensure optimal service, efficiency, and effectiveness by adhering to policies, meeting compliance requirements, and achieving service goals.

Key Responsibilities include:

1. Review and approve various advances, discharges, PPSA renewals, etc.
2. Support the Senior Manager with investor-related servicing transactions.
3. Assist the syndication team with partner remittances and inquiries.
4. Ensure follow-up on undertakings and holdbacks.
5. Prioritize and assign tasks to team members.
6. Maintain excellent customer service levels.
7. Prepare reports for senior management.
8. Support team development through training, performance reviews, and engagement initiatives.
9. Participate in management and department meetings.
10. Assist with special projects, including platform implementations.
11. Create complex Excel spreadsheets and perform account reconciliations.
12. Communicate with external and internal stakeholders to ensure service quality and policy adherence.
13. Support reporting and compliance within the Credit & Risk Department.

Disbursement of Funds

Ensure files are compliant before signing cheques and disbursing funds accurately.

Projects

Assist with department initiatives, including servicing builds and platform implementations.

Qualifications:

• Minimum 5 years’ mortgage experience, preferably with management background.
• Expertise in commercial and specialized finance servicing products.
• Knowledge of commercial real estate, legal documentation, and AML/ATF regulations.
• Post-secondary education in accounting, with understanding of ledgers and principles.
• Proficiency in MS Office, Athena, PPLUS; ability to build complex Excel models.
• Leadership skills to motivate and manage teams.
• Strong analytical, organizational, and communication skills.
• Bilingual in French is preferred.

Work Challenges:

Manage complex files, prioritize workflow, and lead teams effectively under tight timelines, exercising professional judgment and problem-solving skills.

What We Offer:

• Competitive bonus, RRSP match, health benefits, employee share plan, and more.

Equitable Bank is committed to diversity and inclusion, providing accommodations and a fair recruitment process. Successful candidates will pass background and credit checks. We look forward to your application!