Bilingual Manager, Commercial Servicing and Administration

EQ Bank | Equitable Bank; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative financial institution is seeking a Bilingual Manager for Commercial Servicing and Administration. This role is pivotal in overseeing service delivery while ensuring compliance with policies and procedures. The ideal candidate will possess extensive mortgage experience and strong leadership skills. You will lead a motivated team, manage complex files, and participate in exciting projects aimed at transforming the banking experience. Join a dynamic team that values collaboration, continuous learning, and offers opportunities for professional growth in a vibrant work culture.

Benefits

Competitive bonus

RRSP match

Comprehensive benefits

Employee share plan

Parental leave top-up

Generous vacation

Virtual events

Professional development

Growth opportunities

Qualifications

• Minimum 5 years mortgage experience, management preferred.
• Expertise in commercial and specialized finance, legal documentation.

Responsibilities

• Oversee department ensuring efficient service delivery aligned with policies.
• Lead team development, engagement, and promote core values.

Skills

Leadership Skills

Analytical Skills

Communication Skills

Organizational Skills

Bilingual in French

Education

Post-secondary diploma/degree in accounting

Tools

MS Office

Athena

PPLUS

Excel modeling

Job description

Bilingual Manager, Commercial Servicing and Administration

Join a Challenger

Being a traditional bank isn’t our thing. We believe in innovating the banking experience because Canadians deserve better options. Our inquisitive and agile team challenges the status quo to transform banking. If you're eager to take on big challenges and redefine the future, you belong with us. We foster a fun, collaborative environment where questions are encouraged and learning is ongoing.

We serve over 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and support credit unions via Concentra Bank, with over $125 billion in assets under management. Our digital platform, EQ Bank, has been recognized on the Forbes World's Best Banks list since 2021.

The Role

The Manager, Commercial Servicing and Administration, oversees the department ensuring efficient, compliant service delivery aligned with policies, procedures, and service goals.

Key Responsibilities

• Review and approve various advances, discharges, PPSA renewals
• Support senior management with servicing transactions and remittances
• Coordinate with syndication team and external parties
• Ensure follow-up on undertakings and holdbacks
• Assign tasks, maintain customer service standards, and prepare reports
• Lead team development, engagement, and promote core values
• Participate in meetings, projects, and implement new servicing platforms
• Manage account reconciliations and external communications
• Assist with reporting and compliance within credit and risk frameworks

Additional Duties

• Ensure compliance before disbursing funds
• Support department projects and initiatives

Qualifications

• Minimum 5 years mortgage experience, management preferred
• Expertise in commercial and specialized finance, legal documentation, AML/ATF regulations
• Post-secondary diploma/degree in accounting
• Proficiency in MS Office, Athena, PPLUS, and Excel modeling
• Strong leadership, analytical, organizational, and communication skills
• Bilingual in French (preferred)

Challenges

Managing complex files, prioritizing workflows, and leading a motivated team in a high-volume environment.

What We Offer

• Competitive bonus, RRSP match, comprehensive benefits
• Employee share plan, parental leave top-up, generous vacation
• Virtual events, professional development, and growth opportunities

Equitable Bank is committed to diversity, inclusion, and providing accommodations. All candidates must pass background and credit checks. We look forward to your application!