Bilingual Manager, Cloud Infrastructure (Paas)

Canada Mortgage and Housing Corporation; Ottawa; Hybride; CAD 104 000 - 130 000; Plein temps

Résumé du poste

Canada Mortgage and Housing Corporation (CMHC) seeks a bilingual Manager, IT Infrastructure (PaaS) to lead the end-to-end operational health, security, and ongoing evolution of our cloud-based platform services that enable application delivery and digital business capabilities.

Reporting to the Senior Manager, IT Infrastructure, you will collaborate with Infrastructure as a Service and Mainframe leaders to ensure alignment, resilience, and governance across the enterprise technology environment.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field.
• Minimum 7 years in IT infrastructure roles.
• Minimum 3 years in a leadership role with direct reports.
• Experience leading PaaS/cloud platform operations.
• Strong knowledge of Microsoft Azure PaaS services.
• Experience with automation, DevOps, CI/CD, and IaC.
• Knowledge of cloud security, IAM, logging, and compliance.
• Excellent bilingual communication in English and French.

Responsabilités

• Oversee end-to-end operational accountability for PaaS and cloud platform services.
• Lead ITSM processes (incident, problem, change, capacity) via ServiceNow.
• Establish standards and guardrails for Azure PaaS, automation, CI/CD, and monitoring.
• Ensure cloud security, IAM, vulnerability management, logging, and audit readiness.
• Lead modernization, automation, self-service, security enhancements, and governance.
• Transform architectural direction into prioritized platform roadmaps and manage dependencies.
• Provide direct people leadership to senior specialists and build succession depth.

Connaissances

Leadership

IT infrastructure

PaaS operations

Azure PaaS

DevOps/CI-CD

IaC

Cloud security

Bilingual communication

Formation

Bachelor's degree in Computer Science or related field

Outils

ServiceNow

Terraform

Ansible

Monitoring tools

Description du poste

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Job Requisition ID: 11974

Position Status:Permanent Full Time

Position Type:Hybrid

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $104,180.28to $130,225.36and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Infrastructure and Operations Team, in the Bilingual Manager, IT Infrastructure (Paas) position. In this role, you will be accountable for the end-to-end operational health, security, and continuous evolution of the organization’s cloud-based platform services that enable application delivery and digital business capabilities.

Operating within an integrated infrastructure portfolio and reporting to the Senior Manager, IT Infrastructure, you will collaborate closely with leaders responsible for Infrastructure as a Service (IaaS) and Mainframe platforms to ensure alignment, resilience, and consistency across the enterprise technology environment.

What you’ll do:

• Oversee end to end operational accountability for PaaS and cloud platform services, including availability, performance, security, resilience, and service recoverability.
• Lead platform operations using IT Service Management (ITSM) processes such as incident management, problem management, change management, and capacity management through ServiceNow, acting as the final escalation point for critical incidents and service outages.
• Establish and govern platform standards, reference architectures, and operational guardrails for Microsoft Azure Platform as a Service, automation, continuous integration and continuous delivery (CI/CD), and monitoring and observability tooling.
• Ensure the effectiveness of cloud security and compliance, including identity and access management, vulnerability management, logging, monitoring, audit readiness, and regulatory alignment.
• Lead the delivery of key platform initiatives such as modernization, automation, self-service enablement, security enhancements, and cloud governance improvements.
• Transform architectural direction into prioritized platform roadmaps, manage dependencies, and ensure delivery within approved scope, timelines, and risk tolerance.
• Provide direct people leadership to senior specialist and specialists, setting expectations, developing capability, building succession depth, and contributing to enterprise infrastructure strategy.

What you should have:

• A bachelor’s degree in computer science, Information Systems, or related field. An equivalent combination of related education and experience may be considered.
• A minimum of 7 years of experience in IT infrastructure roles, such as cloud infrastructure management, platform operations, virtualization, systems engineering, or hybrid infrastructure operations.
• A minimum of 3 years of experience in a leadership role with direct reports, including coaching, performance management, workforce planning, and capability development.
• Proven experience leading Platform as a Service (PaaS) or cloud platform operations in large enterprise or regulated environments.
• Strong knowledge of Microsoft Azure PaaS services and cloud platform capabilities, with the ability to evaluate technical designs and manage operational risk.
• Demonstrated experience overseeing automation, DevOps practices, CI/CD pipelines, and Infrastructure as Code (automated provisioning of cloud resources).
• Solid understanding of cloud security principles, including identity management, logging, monitoring, vulnerability management, and compliance requirements.
• Excellent communication skills in both official languages (French and English), with the ability to clearly explain platform risks, trade offs, and service impacts to both technical and non technical stakeholders.

Technologies:

• Platform Automation & CI/CD Tooling, Ansible and Terraform.
• Observability, Monitoring, and Reliability Tools.
• ServiceNow.
• Cloud Security Platforms & Controls.

It would be great if you also had:

• Cloud certifications (e.g., Azure Administrator, Architect, or Security).
• Experience supporting platforms subject to audit, regulatory, or compliance requirements.
• Exposure to FinOps, cost governance, or cloud consumption management practices.
• Familiarity with reliability engineering, observability, and automation first platform models.

Posting closing date:

Note, the competition will remain active until filled.

This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!