Bilingual Manager, IT Infrastructure (Paas)

Canada Mortgage and Housing Corporation; Ottawa; Hybrid; CAD 104,000 - 130,000; Full time

Benefits offered by this job

Annual performance incentive

Comprehensive group insurance

Training and mentorship

Inclusive workplace culture

Indigenous accommodation possible

Job summary

Canada Mortgage and Housing Corporation is seeking a bilingual IT Infrastructure Leader to drive end-to-end platform operations for cloud services and PaaS. You will guide security, CI/CD, automation, and governance while mentoring senior staff and aligning roadmaps with enterprise goals.

The role emphasizes collaboration, regulatory awareness, and strong communication in both official languages to explain risks and trade-offs to stakeholders.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field or equivalent experience.
• 7+ years IT infrastructure experience in cloud/platform operations or hybrid environments.
• 3+ years in a leadership role with direct reports.
• Proven experience leading PaaS/cloud platform operations in large/regulated environments.
• Strong knowledge of Microsoft Azure PaaS services and risk management.
• Experience with automation, DevOps, CI/CD, and IaC.
• Strong cloud security, identity, logging, monitoring, and compliance knowledge.
• Excellent bilingual communication in English and French.

Responsibilities

• Oversee end-to-end operational accountability for PaaS/cloud services, including availability, performance, security, and resilience.
• Lead ITSM processes (incident, problem, change, capacity) using ServiceNow as escalation point.
• Set standards and guardrails for Azure PaaS, automation, CI/CD, and observability tooling.
• Ensure cloud security, IAM, vulnerability management, logging, and audit readiness.
• Deliver platform initiatives: modernization, automation, self-service, security enhancements, governance.
• Translate architecture to prioritized platform roadmaps and manage dependencies and risk.
• Provide people leadership to senior specialists and build capability across the team.

Skills

IT infrastructure

Leadership

Cloud platforms

Azure

DevOps

CI/CD

IaC

Cloud security

English-French bilingual

Education

Bachelor's degree in CS or IS

Tools

ServiceNow

Terraform

Ansible

Job description

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Job Requisition ID: 11974

Position Status:Permanent Full Time

Position Type:Hybrid

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $104,180.28to $130,225.36and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Infrastructure and Operations Team, in the Bilingual Manager, IT Infrastructure (Paas) position. In this role, you will be accountable for the end-to-end operational health, security, and continuous evolution of the organization’s cloud-based platform services that enable application delivery and digital business capabilities.

Operating within an integrated infrastructure portfolio and reporting to the Senior Manager, IT Infrastructure, you will collaborate closely with leaders responsible for Infrastructure as a Service (IaaS) and Mainframe platforms to ensure alignment, resilience, and consistency across the enterprise technology environment.

What you’ll do:

• Oversee end to end operational accountability for PaaS and cloud platform services, including availability, performance, security, resilience, and service recoverability.
• Lead platform operations using IT Service Management (ITSM) processes such as incident management, problem management, change management, and capacity management through ServiceNow, acting as the final escalation point for critical incidents and service outages.
• Establish and govern platform standards, reference architectures, and operational guardrails for Microsoft Azure Platform as a Service, automation, continuous integration and continuous delivery (CI/CD), and monitoring and observability tooling.
• Ensure the effectiveness of cloud security and compliance, including identity and access management, vulnerability management, logging, monitoring, audit readiness, and regulatory alignment.
• Lead the delivery of key platform initiatives such as modernization, automation, self-service enablement, security enhancements, and cloud governance improvements.
• Transform architectural direction into prioritized platform roadmaps, manage dependencies, and ensure delivery within approved scope, timelines, and risk tolerance.
• Provide direct people leadership to senior specialist and specialists, setting expectations, developing capability, building succession depth, and contributing to enterprise infrastructure strategy.

What you should have:

• A bachelor’s degree in computer science, Information Systems, or related field. An equivalent combination of related education and experience may be considered.
• A minimum of 7 years of experience in IT infrastructure roles, such as cloud infrastructure management, platform operations, virtualization, systems engineering, or hybrid infrastructure operations.
• A minimum of 3 years of experience in a leadership role with direct reports, including coaching, performance management, workforce planning, and capability development.
• Proven experience leading Platform as a Service (PaaS) or cloud platform operations in large enterprise or regulated environments.
• Strong knowledge of Microsoft Azure PaaS services and cloud platform capabilities, with the ability to evaluate technical designs and manage operational risk.
• Demonstrated experience overseeing automation, DevOps practices, CI/CD pipelines, and Infrastructure as Code (automated provisioning of cloud resources).
• Solid understanding of cloud security principles, including identity management, logging, monitoring, vulnerability management, and compliance requirements.
• Excellent communication skills in both official languages (French and English), with the ability to clearly explain platform risks, trade offs, and service impacts to both technical and non technical stakeholders.

Technologies:

• Platform Automation & CI/CD Tooling, Ansible and Terraform.
• Observability, Monitoring, and Reliability Tools.
• ServiceNow.
• Cloud Security Platforms & Controls.

It would be great if you also had:

• Cloud certifications (e.g., Azure Administrator, Architect, or Security).
• Experience supporting platforms subject to audit, regulatory, or compliance requirements.
• Exposure to FinOps, cost governance, or cloud consumption management practices.
• Familiarity with reliability engineering, observability, and automation first platform models.

Posting closing date: Note, the competition will remain active until filled.

This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!