Bilingual Licensed Insurance Advisor

Company 1 - The Manufacturers Life Insurance Company; Montreal; Hybrid; CAD 51,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Mental health support

Vision care

Disability insurance (short/long-term)

Life and AD&D insurance

Adoption assistance / wellness

Job summary

Manulife/John Hancock in Canada is seeking a Bilingual Licensed Insurance Advisor to help individuals and families select Health, Dental, Travel, and Life insurance solutions. You will develop sales, communication, and customer experience skills by engaging with clients who are waiting to speak with you, with comprehensive training and coaching provided.

We sponsor Harmonized LLQP education, covering the course, exam, and licensing fees, so you’re fully prepared before your start date.

Qualifications

• Fully bilingual (French/English) to support clients from various jurisdictions outside of Quebec
• Strong communication skills—written and verbal—with active listening
• Positive, team‑oriented attitude focused on customer experience
• Motivation to meet sales targets and build a career with strong earning potential
• Comfort working in both open office environments and from home
• Natural ability to connect with people, understand needs, and guide conversations
• Attention to detail when gathering information and offering solutions

Responsibilities

• Handle inbound calls about Health & Dental, Travel, and Life Insurance for new clients
• Reach out to interested clients via outbound calls
• Assist clients through online chat and digital channels
• Understand client needs and recommend appropriate insurance solutions
• Record client details accurately in online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build relationships and develop personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to improve products and processes

Skills

Bilingual (French/English)

Strong communication

Team‑oriented

Sales target driven

Customer experience focus

Ability to work from home

Client needs assessment

Active listening

Tools

Salesforce

Job description

Are you looking to kick‑start a meaningful career where you can learn, grow, and make a real impact for customers? As a Bilingual Licensed Insurance Advisor, you’ll help individuals and families choose Health & Dental, Travel, and Life Insurance solutions that fit their needs—all while developing strong sales, communication, and customer experience skills.

You’ll work with customers already waiting to speak with you (no cold calling!) and be part of a supportive team that provides training, coaching, and continuous learning opportunities.

No LLQP license yet? No problem. If you're motivated and ready to learn, we’ll sponsor your Harmonized LLQP education—covering the accredited course, exam, and licensing fees—so you’re fully prepared before your start date.

We are open between the hours of 8:00 am - 8:00 pm EST, Monday to Friday and 10:00 am‑5:00 pm EST on Saturdays, offering shifts within these windows.

Position Responsibilities

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connect with customers who have already expressed interest through outbound calls
• Assist clients through online chat and digital channels
• Learn to understand client needs and recommend the right insurance solutions
• Record client details and needs accurately using our online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build strong customer relationships and develop your personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to help improve our products and processes

Required Qualifications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Strong communication skills—both written and verbal—with excellent active listening skills
• A positive, team‑oriented attitude and a genuine focus on customer experience – one of our key values is ‘Obsess about Customers’
• Motivation to meet sales targets and build a career with strong earning potential
• Comfort working in both open office environments and from home
• A natural ability to connect with people, understand their needs, and guide conversations
• Attention to detail when gathering information, analyzing needs, and offering solutions

Preferred Qualifications

• You’re a natural problem‑solver who can communicate comfortably with different types of clients to help guide them to the right solution
• You’re confident navigating multiple screens or systems at once, and you’re eager to learn new tools (experience with MS Outlook, Salesforce, or other web‑based systems is a plus)
• Experience in telephone sales or a call‑center environment is helpful, but not required
• Previous exposure to insurance—especially Accident & Sickness or Life Insurance—is considered an asset
• A post‑secondary degree is great to have, but equivalent work or volunteer experience is also strongly considered
• Familiarity with Salesforce or another CRM platform is an advantage, but we’ll support your learning if you’re new to it

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Salary and Incentives

• Salary range is expected to be between $51,300.00 CAD - $81,300.00 CAD
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Recent awards

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.