Bilingual Key Account Leader – Growth & Strategy

Gofractional; Canada; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada is seeking a Key Account Manager to lead long-term strategies with assigned customers and to drive sales and profitability in line with Marketing and Sales objectives. This role serves as the primary liaison between the customer and internal teams to deliver growth and exceed targets.

You will manage relationships, forecast with Demand Planning, and collaborate with Finance to ensure profitable ROI, while leveraging market data to identify opportunities across national accounts in

Qualifications

• Bilingual in French; strong communication skills.
• Minimum 5 years in the Consumer Packaged Goods industry with at least 2 years in account management (Jean-Coutu preferred).
• Proficient in Excel; SAP BI; Trade Pro; POS reporting systems.

Responsibilities

• Act as the lead point of contact for all matters related to assigned customers and/or segments, including Jean-Coutu.
• Achieve sales objectives by developing and executing banner-specific strategies aligned with sales and marketing plans.
• Analyze and present monthly and annual performance plans to customers.
• Build and maintain strong, long-term customer relationships, addressing service issues with cross-functional teams.
• Partner with Field Sales to communicate banner initiatives and ensure flawless merchandising execution.
• Maximize account potential through marketing initiatives and new product launches.
• Manage and monitor trade spend to optimize ROI.
• Provide timely forecasts to internal stakeholders and deliver regular performance updates to senior leadership.
• Offer candid feedback on account issues to improve efficiency and effectiveness.
• Collaborate with Demand Planning for accurate forecasting and with Finance for ROI analysis.
• Drive new business opportunities through data-driven selling and category reviews.
• Analyze market data using SAP, Nielsen, and POS systems to identify growth opportunities.

Skills

French bilingualism

Analytical mindset

Forecasting ability

Education

Post-secondary education in Business or related discipline

Tools

SAP BI

Trade Pro

POS reporting systems

Excel

Job description

Lindt Canada is seeking a Key Account Manager to lead long-term strategies with assigned customers and to drive sales and profitability in line with Marketing and Sales objectives. This role serves as the primary liaison between the customer and internal teams to deliver growth and exceed targets.

You will manage relationships, forecast with Demand Planning, and collaborate with Finance to ensure profitable ROI, while leveraging market data to identify opportunities across national accounts in