Bilingual HVAC Customer Dispatch Coordinator

Johnson Controls, Inc.; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that is a leader in smart and sustainable buildings. This exciting role offers the opportunity to manage technician schedules and customer service requests in a collaborative environment. You will be supported with comprehensive benefits from day one, including medical, dental, and vision coverage, along with a competitive salary. As part of a culture that values your voice and ideas, you will thrive and grow through meaningful work and development opportunities. If you are bilingual and possess strong organizational skills, this position is perfect for you.

Benefits

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits including 401K

Company vehicle, tools, and equipment provided

Employee discount programs

Qualifications

• Strong organizational skills and attention to detail are essential.
• Effective communication skills for managing customer inquiries.

Responsibilities

• Schedule customer calls for service and manage technician schedules.
• Collaborate with the Service Team Manager for timely work completion.
• Address customer inquiries and resolve issues as needed.

Skills

Bilingual in French and English

Organizational skills

Interpersonal communication

Attention to detail

Project management

Education

High school diploma or equivalent

Associate degree

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. Our extensive reach across various industries worldwide positions our teams to support and empower you. You will have opportunities to develop through meaningful work projects and learning experiences. We focus on supporting your physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits, including 401K, medical, dental, and vision from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by internal resources.
• Encouraging, collaborative team environment.
• Commitment to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

• Under supervision of the Area Resource Manager, receive and schedule customer calls for service.
• Manage technician and mechanic schedules to ensure timely preventative maintenance and meet forecasting goals.
• Debrief technicians daily, resolving concerns quickly.
• Partner with the Service Team Manager to ensure timely completion of technical work.
• Assess team performance and adjust to enhance customer satisfaction and cost efficiency.
• Collaborate with billing and support coordinators to process completed jobs.

How you will do it

• This is an onsite position.
• Handle customer requests for service.
• Coordinate labor scheduling and communicate action plans to customers.
• Follow up to ensure work meets expectations.
• Address customer inquiries and resolve issues or escalate as needed.
• Debrief activities daily and maintain technician schedules.
• Update customer account information regularly.
• Support parts ordering, startup, PO confirmation, WIP management, and other administrative tasks.

What we look for

Required

• Bilingual in French and English.
• High school diploma or equivalent.
• Ability to work independently with strong organizational and attention-to-detail skills.
• Effective interpersonal communication skills.
• Capability to manage multiple projects with tact and persistence.
• Ability to prioritize based on financial impact.
• Influence skills to motivate diverse teams.

Preferred

• 2-5 years in service industry or scheduling.
• Associate degree.
• Experience with project accounting or costing principles.