Bilingual HVAC Customer Dispatch Coordinator

Johnson Controls; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join Johnson Controls as a Bilingual HVAC Customer Dispatch Coordinator in Ottawa. In this role, you will be responsible for scheduling and managing customer service calls, ensuring timely completion of maintenance tasks, and coordinating with technicians. This position offers competitive pay and comprehensive benefits, emphasizing a collaborative team environment and opportunities for professional development.

Benefits

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package including 401K

Company vehicle, tools, and equipment provided

Qualifications

• Ability to perform work independently.
• Must have strong interpersonal skills.
• Able to prioritize work activities effectively.

Responsibilities

• Receives and schedules customer calls for service.
• Manages the schedule of assigned technicians.
• Communicates service action plans to customers.

Skills

Bilingual in French and English

Organizational skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Job description

Join to apply for the Bilingual HVAC Customer Dispatch Coordinator role at Johnson Controls

1 day ago Be among the first 25 applicants

Join to apply for the Bilingual HVAC Customer Dispatch Coordinator role at Johnson Controls

Get AI-powered advice on this job and more exclusive features.

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job / cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What You Will Do

Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians / mechanicsdaily, coordinating withtechnicians / mechanicsto resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How You Will Do It

• This is not a remote position; you will be onsite.
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering / PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning / scheduling meetings.
• Assist with monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

Required

What we look for

• Bilingual in French and English.
• High school diploma or equivalent required.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks / goals.

Preferred

• Two to five years of service industry experience and / or service scheduling.
• Experience and / or basic project accounting or costing principles.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Johnson Controls by 2x

Sign in to set job alerts for “Dispatch Coordinator” roles.

Branch Operations Assistant & Branch Technology Specialist

Summer Student - Park Administrative Coordinator

Team Assistant, Regular Full-Time, Intake : Labelle, Pembroke, Cornwall

Persons with Disabilities Internship (Inventory)

Team Assistant, Casual, Intake : Labelle, Pembroke, Cornwall

Team Assistant, Temporary Full Time, NLNG : Bells Corners

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Dispatch Coordinator • Ottawa, ON, Canada