Bilingual Group Benefits Administrator

First Canadian Financial Group; Edmonton; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Group Benefits Administrator to support day-to-day operations and ensure efficient workflow. This key role involves collaborating with the development team, executing quality assurance processes, and maintaining high service standards for clients. The ideal candidate will possess strong attention to detail, technological aptitude, and exceptional customer service skills. Join a vibrant organization that values employee growth, offers a supportive work environment, and celebrates success through various employee programs and benefits. If you are ready to make a meaningful impact, this opportunity is for you.

Benefits

Off work 1 hour early on Fridays

Earned Time-Off Program

Group Retirement Savings Plan

On-site gym

Educational assistance

Employee benefits

Health and Wellness spending account

Employee Assistance Program (EAP)

Employee discount programs

Employee recognition events

Qualifications

• 2+ years in Group Benefits administration or related field required.
• Proficient in software and technology platforms.

Responsibilities

• Assist with the conversion and transition of groups and members.
• Work closely with sales team and clients on new implementations.

Skills

Customer Service Skills

Attention to Detail

Technological Aptitude

Verbal Communication

Written Communication

Education

Bachelor’s Degree in Business Administration

Equivalent Work Experience

Tools

Microsoft Office (Word/Excel)

Customer Relationship Management System

Job description

LeMarchand Mansion
Edmonton, AB T5K 0J8, CAN

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

The Group Benefits Administrator, reporting to Manager, Group Administration is based in our downtown Edmonton location. This is a key role within our organization and is responsible for supporting the day-to-day operations of the department to ensure efficient workflow. This position also collaborates closely with the development team and is involved in executing quality assurance processes, supporting new client implementations and maintaining a high standard of service for our clients. The ideal candidate will have strong attention to detail, a technological aptitude, a resourceful nature, and exceptional customer service skills.

• Assist the Administration Manager with the conversion and transition of groups and members from current administration platform to new platform.
• Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
• Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
• Investigate, research and resolve client issues, ensuring timely and accurate solutions.
• Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
• Provide recommendations for resolving problems and suggest improvements to processes.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Business Administration, a related field is preferred but equivalent work experience or alternative education may be considered in lieu of a degree.
• Minimum of 2 years in Group Benefits administration, claims or a related field is required.
• Proficiency in using software and technology platforms is required.
• Intermediate skill with Microsoft Office (Word/Excel) including proven ability working with spreadsheets, databases, and other applications is preferred.
• Strong customer service skills with experience handling client interactions professionally and efficiently is required.
• Fluent in English with proven competencies in verbal and written communication is required.
• Fluent in French with proven competencies in verbal and written communication is an asset.
• Successful completion of a criminal and education background checks and employer reference and verification before employment is required.

Thank you for considering our organization.

There will be a French and English assessment as a part of the recruitment process for eligible bilingual candidates.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.