Bilingual German Call Center Representative

MCI; Canada; Remote; CAD 34,000 - 45,000; Full time

Benefits offered by this job

Paid training

Health benefits

Career growth opportunities

Paid time off & holidays

Casual dress code

Job summary

MCI is hiring a Remote Work-at-Home bilingual Call Center Representative for Canada. The role requires fluent English and German, handling customer inquiries, billing questions, and account updates from a home-based setup.

You will translate between English and German, maintaining precise records and escalating complex issues as needed. Strong listening skills, attention to detail, and a willingness to work weekends/holidays are essential.

Qualifications

• Must be 18 years or older.
• Bilingual fluency in English and German is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Prior experience in a bilingual customer service role is preferred.

Responsibilities

• Handle inbound and outbound calls in English and German.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Skills

Bilingual English/German

Education

High school diploma or GED

Job description

Job Overview

Remote Work‑at‑Home | Canada – Bilingual Call Center Representative (English & German)

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to clients.

Key Responsibilities

• Handle inbound and outbound calls in English and German.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Eligibility & Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and German is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Employment Requirements & Background Check

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (Does not apply in Canada).

Compensation & Benefits

Starting compensation is based on experience, and a competitive benefits package is offered.

• Paid Time Off & paid holidays.
• Health benefits – supplemental coverage through Blue Cross.
• Life insurance options.
• Accident and critical illness supplemental insurance.
• Career growth opportunities through internal promotions.
• Paid training.
• Engaging work environment.
• Casual dress code.

Work Environment

The role is performed in a professional office environment. Employees will be largely sedentary, using a computer and telephone headset, with occasional movement and lifting up to forty (40) pounds.

Equal Opportunity & Discrimination Statement

MCI embraces differences and believes diversity is a benefit. Employment is based solely on merit and qualifications. MCI maintains a work environment free from discrimination and provides reasonable accommodations under the Americans with Disabilities Act.

MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.