Bilingual Front Office Leader — Client Services & Operations

magma-amgm; City of Moncton; Hybrid; CAD 48,000 - 52,000; Full time

Job summary

The Multicultural Association of the Greater Moncton Area is seeking a Front Office Supervisor to lead front desk operations, client services, and office administration in a busy, client-focused environment.

You will supervise front desk staff, manage inquiries, coordinate appointments, and ensure welcoming, professional service for staff and visitors while maintaining high service standards and organizational efficiency.

Qualifications

• Post-secondary education in Business Administration, Office Administration, Operations Management, or a related field.
• Minimum three to five years of progressive experience in office administration, client services, operations, or a related field.
• Demonstrated experience supervising and coaching staff.
• Strong conflict resolution, customer service, and de-escalation skills.
• Excellent organizational, administrative, and time-management skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft 365 and office technology.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Supervise, coach, support, and schedule front desk staff.
• Ensure a welcoming, professional, efficient, and culturally responsive experience for clients, visitors, staff, and stakeholders.
• Oversee reception operations, client inquiries, referrals, appointments, and information flow.
• Address client concerns, manage difficult situations, and de-escalate issues while determining when escalation to the Director of Operations is required.
• Monitor front office performance and implement improvements to maintain high service standards.
• Develop, maintain, and communicate front desk policies, procedures, and service expectations.
• Perform front desk duties on a regular basis, including responding to inquiries, greeting visitors, answering phones, processing requests, and providing operational coverage as required.
• Organize and coordinate office administration systems, procedures, and workflows to support operational effectiveness and efficiency.
• Maintain administrative records, filing systems, and operational documentation.
• Identify opportunities to improve office procedures and implement best practices.
• Prepare reports and track operational activities as required.
• Manage the procurement, inventory, and distribution of office supplies, furniture, equipment, refreshments, and other operational resources.
• Review and approve routine office supply purchases in accordance with organizational policies and budget requirements.
• Monitor inventory levels and ensure adequate stock of required supplies.

Skills

Customer service

Conflict resolution

Organizational skills

Time management

Problem-solving

Microsoft 365

Discretion

Education

Post-secondary education in Business Administration or related field

Tools

Microsoft 365 Suite

Job description

The Multicultural Association of the Greater Moncton Area is seeking a Front Office Supervisor to lead front desk operations, client services, and office administration in a busy, client-focused environment.

You will supervise front desk staff, manage inquiries, coordinate appointments, and ensure welcoming, professional service for staff and visitors while maintaining high service standards and organizational efficiency.