Bilingual (French/English) Remote - Specialist, Personal Lending - Call Centre

Bank of Montreal; Quebec; Hybrid; CAD 37,000 - 70,000; Full time

Job summary

A leading company seeks a bilingual Specialist in Personal Lending to manage credit and lending-related sales in a remote call centre. Ideal candidates will leverage their experience in personal lending services with a strong focus on customer relationships. This role involves analyzing customer needs, providing expert advice, and ensuring compliance with banking regulations, catering to clients from various regions.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement plans

Qualifications

• Typically 2–3 years of relevant experience.
• Knowledge of personal lending and home financing products.
• Knowledge of call centre operational processes and policies.

Responsibilities

• Understand customer needs and provide credit and lending-related sales and service.
• Manage all transactional outcomes of customer contacts.
• Maintain current knowledge of personal banking and lending products.

Skills

Verbal & written communication skills

Organization skills

Collaboration & team skills

Analytical and problem-solving skills

Education

Post-secondary degree in a related field

Job description

Bilingual (French/English) Remote - Specialist, Personal Lending - Call Centre

Apply locations

• REMOTE/TELETRAVAIL, QC, CAN
• REMOTE/TELETRAVAIL, ON, CAN
• REMOTE/TELETRAVAIL, BC, CAN
• REMOTE/TELETRAVAIL, NB, CAN
• REMOTE/TELETRAVAIL, PE, CAN

Type: Full time

Posted on: Posted Today

Application Deadline: 06/27/2025

Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Description

Understand customer needs and provide credit and lending-related sales and service to BMO customers or prospects. Advise customers on borrowing strategies and products that meet their objectives. Fulfill sales and service activities for the customer in accordance with approved procedures. Identify and make referrals to other business groups. Work through various channels based on market needs to deliver the desired customer experience and achieve overall business objectives.

May provide training and coaching to junior associates as needed. Probe to understand customer needs and provide advice related to personal banking and borrowing strategies in the best interests of the customer. Manage all transactional outcomes of customer contacts or defer to appropriate internal business groups. Escalate complex or unresolved customer situations to managers as required. Perform any required documentation to ensure customer requests are accurately processed. Maintain current knowledge of personal banking and lending products, practices, and trends and integrate into customer conversations in a professional manner. Research and investigate lending applications, following established processes. Handle customer contacts in an informed, professional, and efficient manner. Integrate marketing promotions and programs into customer conversations, where appropriate. Maintain the confidentiality of customer and bank information. Identify and report suspicious patterns of activity related to money laundering. Adhere to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting, FCAC consumer provisions, and Privacy Act provisions. Make credit decisions/recommendations in accordance with sound credit-granting principles and bank policies. Use authorized credit qualifications as needed. Complete complex and diverse tasks within given rules/limits, including handling escalations. Analyze issues and determine next steps. Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Knowledge of personal lending and home financing products.
• Knowledge of the competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes, and metrics.
• Term Investment Qualified (as required).
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem-solving skills - Good.

You’re fluent in French and English as this role supports clients and team members inside and/or outside Quebec.

Salary & Benefits

Salary: $37,500 - $69,500

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and qualifications. The salary may include a commission structure. Salaries for part-time roles are pro-rated. For commission roles, the listed salary is the target for the first year.

BMO’s total compensation may include performance incentives, bonuses, and other perks. Benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement plans. More details: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO, we are driven by a shared purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We support your growth with training, coaching, and development opportunities. Learn more at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request during the recruitment process.

Note: BMO does not accept unsolicited resumes. Only resumes from candidates or agencies with a valid agreement will be considered.