Bilingual (French/English) Customer Service Associate- Work At Home

Sutherland Global; Moncton; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading global e-commerce brand, where your passion for helping others and problem-solving skills will shine. This role offers a chance to build strong customer relationships while providing exceptional support through various communication channels. With comprehensive training and a supportive environment, you’ll have the tools to succeed in a fast-paced setting. If you’re ready to take your career to the next level, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older and hold a High School Diploma or equivalent.
• Strong bilingual proficiency in French and English for professional communication.

Responsibilities

• Handle billing inquiries and provide top-tier customer support.
• Connect with customers via phone, chat, and email on various topics.

Skills

Bilingual Communication (French and English)

Customer Service Skills

Problem Solving

Education

High School Diploma or GED

Tools

Windows Operating Systems

Job description

Company Description:

We’re Sutherland, and we’re looking for enthusiastic, people-first professionals to join our dynamic team supporting customers of a leading global e-commerce brand. If you’re passionate about helping others, love solving problems, and thrive in a fast-paced environment, this is your chance to grow your career with us. Bring your energy, empathy, and drive; we’ll provide the training and support to help you succeed.

Job Description:

1. Build strong customer relationships by handling billing inquiries and providing top-tier support
2. Connect with customers via phone, chat, and email on topics like returns, order status, product availability, and more
3. Access and verify account details to ensure accurate assistance
4. Identify customer needs and recommend helpful solutions
5. Follow up to ensure issues are fully resolved and the customer experience is seamless

Qualifications:

• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent at minimum.
• You must be able to effectively communicate, read, and write in both French and English within a professional environment. Your bilingual proficiency should be strong enough to engage in business-related conversations and correspondence.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted. All other necessary computer equipment and accessories are provided.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of distractions and noise (e.g., roommates, children, spouses, pets, radio, TV).
• Training is 100% mandatory to ensure your success. We are unable to accommodate any misses, time off, or tardiness during this period.
• Qualified applicants will be required to pass a candidate assessment to proceed with the interview process.

Additional Information:

EEOC and Veteran Documentation
During application/employment, applicants and employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
Periodic reports to government agencies on protected status information may be required for legal compliance. Providing this information is voluntary, and it will be kept confidential and separate from your application or personnel file. Your cooperation is appreciated but not mandatory, and choosing not to provide this information will not affect employment decisions.