Bilingual French/English Customer Care Pro with Bonus

360insights; Quebec; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Stock options

Benefits

Job summary

360insights is seeking a Bilingual Customer Service Professional to serve as the first point of contact for consumers and sales associates, handling claims within our incentive programs. You will support customers via phone, email, and live chat, delivering a positive experience and resolving inquiries efficiently.

This full-time role offers an hourly wage of $20 CAD plus bonus, stock options and benefits. You will use internal systems, collaborate with colleagues, and continuously grow your

Qualifications

• Bilingual in French and English.
• Experience handling phone, email, and live chat support.
• Strong written and verbal communication abilities.
• Active listening and problem-solving skills.
• Experience using Word and Excel in a customer support context.

Responsibilities

• Deliver customer support across phone, email, portals and live chat.
• Use internal systems to investigate inquiries and resolve issues.
• Provide accurate information and build positive customer experiences.
• Capture interaction data for reporting and improvement.
• Share feedback to identify issues and drive process improvements.
• Suggest solutions that reduce repeat inquiries and enhance service.

Skills

Bilingual French/English

Customer service experience

Written & verbal communication

Active listening

MS Office (Word, Excel)

Organizational skills

Tools

Microsoft Office

Job description

360insights is seeking a Bilingual Customer Service Professional to serve as the first point of contact for consumers and sales associates, handling claims within our incentive programs. You will support customers via phone, email, and live chat, delivering a positive experience and resolving inquiries efficiently.

This full-time role offers an hourly wage of $20 CAD plus bonus, stock options and benefits. You will use internal systems, collaborate with colleagues, and continuously grow your