Bilingual Customer Service Professional - French/English

360insights; Quebec; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Stock options

Bonus

Benefits

Job summary

360insights is hiring a Customer Care Professional, bilingual in French and English, to be the first point of contact for customers and sales partners managing claims in our incentive programs. You will assist via phone, email and live chat, resolving inquiries and building trust.

This is a full-time role with compensation including an hourly rate, bonus, stock options and benefits. You will use internal systems to investigate inquiries, provide accurate information, document interactions and

Qualifications

• Bilingual in French and English required.
• Previous customer service experience using phone, email and live chat.
• Strong written and verbal communication skills.
• Experience with Microsoft Word and Excel.
• Analytical and problem-solving abilities.
• Excellent organizational and prioritization skills.
• Ability to collaborate with teammates while working independently.

Responsibilities

• Deliver exceptional customer support through inbound calls, email, portals and live chat.
• Investigate inquiries using internal systems and provide accurate information.
• Resolve issues and build positive customer experiences.
• Accurately capture interaction data to support reporting and improvement.
• Share feedback to identify trends and improve processes.
• Recommend solutions to reduce repeat inquiries and improve service.

Skills

Bilingual French/English

Customer service experience

Written and verbal communication

Microsoft Office (Word/Excel)

Analytical problem solving

Organizational and prioritization

Independent work

Tools

Microsoft Office

Job description

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

About the role

As a Customer Care Professional, Bilingual French/English you will be the first point of contact for consumers and sales associates seeking support with their claims in the incentive programs we manage. You will help resolve questions and concerns across phone, email and chat channels while delivering a positive customer experience that builds trust and satisfaction.

This is an existing vacancy on a full time basis.

Compensation - Hourly $20, plus bonus, stock options and benefits

What you'll do

• Deliver exceptional customer support through inbound phone calls, email, support portals and live chat.
• Use our internal systems to investigate inquiries, resolve issues and provide accurate information to customers.
• Build positive customer experiences by resolving concerns efficiently and professionally.
• Capture customer interaction data accurately to support reporting and continuous service improvement.
• Share customer feedback and emerging trends to help identify issues early and improve processes.
• Recommend solutions that enhance the customer experience and reduce repeat inquiries.
• Continue developing your skills, knowledge and capabilities to support career growth and advancement opportunities.

What you'll bring

• Bilingual proficiency in French and English.
• Previous customer service or customer support experience using phone, email and live chat.
• Strong written, verbal and active listening skills.
• Experience using Microsoft Office applications, including Word and Excel.
• Strong analytical and problem-solving skills.
• Effective organisational, prioritisation and follow-up abilities.
• Ability to collaborate with colleagues while working independently when required.