Bilingual Fraud Officer

EQ Bank | Canada's Challenger Bank; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive discretionary bonus

RRSP match program

Medical, dental, vision, life, and AD&

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation policy and personal

Virtual events to connect with fellow

Career Development program

Hybrid work 2200- Ontario Street, TO

Job summary

EQ Bank, Canada's Challenger Bank, is seeking a Fraud Officer to investigate and report on financial crime exposure. Based in Toronto with a hybrid work model, you will monitor risk signals, gather evidence, and coordinate with internal teams to strengthen controls.

You will stay current on trends, regulations, and tools, conduct routine service tasks within SLAs, and provide clear findings to support incidents, reporting, and strategy.

Qualifications

• Two+ years in Fraud and/or Risk Management in financial industry.
• Two+ years customer service in financial industry.
• Advanced Microsoft Office (Word, Excel) skills.
• Knowledge of fraud monitoring tools and techniques.
• Knowledge of internet payment methods and vulnerabilities.
• Working SQL knowledge.
• Process and detail oriented.
• Excellent time management and communication skills.
• Flexibility with business hours.

Responsibilities

• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes information to evaluate and determine actions.
• Supports collection of evidence for incidents, litigation, and reporting.
• Documents actions to maintain account/case files.
• Develops understanding of financial crime processes and frameworks.
• Gathers data into regular and ad-hoc reports and dashboards.
• Analyzes data to provide insights and recommendations.
• Executes routine tasks within service level agreements.
• Notifies stakeholders about incidents and instructions as necessary.
• Handles complex tasks and escalations as needed.
• Additional responsibilities as required.

Skills

Bilingual (FR/EN)

Fraud/Risk experience

Customer service experience

MS Office Proficient

Fraud monitoring tools

Online payments knowledge

SQL knowledge

Attention to detail

Time management

Communication skills

Flexibility with hours

Tools

SQL

MS Office

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

What's kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

Purpose of Job

The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

L’agent ou l’agente, lutte contre la fraude, mène des enquêtes pour cerner et évaluer les activités qui présentent un risque de fraude, prendre des décisions à leur égard et les signaler. Le ou la titulaire veille à ce que les menaces et les enquêtes soient évaluées, documentées, gérées et transmises à un niveau supérieur en suivant des procédures d’exploitation normalisées.

The Work / Le Travail :

• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

• Fournir des commentaires et formuler des recommandations pour améliorer les processus et le service à la clientèle.
• Se tenir au courant des tendances en matière de risques de crimes financiers, des réglementations pertinentes et des normes de conformité.
• Surveiller et analyser diverses informations fournies manuellement ou par des systèmes de détection, des outils, des rapports pour évaluer et déterminer les mesures requises.
• Appuyer la collecte de preuves et d’informations pour différents usages comme les rapports et déclarations d’incidents, la prévention des pertes, les litiges et les poursuites pénales, les informations et statistiques de gestion et les améliorations de processus.
• Documenter les mesures et les renseignements trouvés tout au long de l’enquête afin d’élaborer et de tenir à jour les dossiers.
• Acquérir et maintenir une compréhension des processus, des cadres et des techniques de gestion de la criminalité financière.
• Recueillir et formater les données dans des rapports périodiques et ponctuels et des tableaux de bord.
• Analyser des données et de l’information pour fournir des idées et des recommandations.
• Exécuter les tâches courantes comme les demandes de service, les transactions, les demandes de renseignements, etc., dans le cadre des ententes sur les niveaux de service pertinentes.
• Fournir des avis, des renseignements et des instructions aux parties prenantes internes et externes relativement aux incidents, au besoin.
• Accomplir des tâches complexes et diverses dans le respect des règles et des limites établies, ce qui peut inclure le traitement des transmissions à un niveau supérieur de la part d’autres employés.
• Des tâches ou des responsabilités plus vastes peuvent être attribuées au besoin.

Let's talk about You ! / Parlons de vous!

• Bilingual in French and English
• 2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
• 2+ years’ customer service experience within the Financial Industry
• Advanced Microsoft Office (Word, Excel, etc.) skills.
• Knowledge of fraud monitoring tools and techniques.
• Knowledge of internet, emerging online payment methods and vulnerabilities
• Working SQL knowledge
• Process and detail oriented
• Excellent time management skills
• Excellent communication and interpersonal skills.
• Flexibility required with business hours/days

• Études postsecondaires
• Au moins deux ans d’expérience dans le domaine de la lutte contre la fraude ou de la gestion des risques dans le secteur financier et au moins deux ans d’expérience en service à la clientèle dans le secteur financier.
• Maîtrise avancée de Microsoft Office (Word, Excel, etc.).
• Connaissance des outils et des techniques de surveillance de la fraude.
• Connaissance d’Internet, des méthodes de paiement en ligne et des vulnérabilités émergentes.
• Connaissance pratique de SQL.
• Souci du détail et des processus.
• Excellente gestion du temps.
• Excellentes aptitudes à la communication et aux relations interpersonnelles.
• Flexibilité requise en ce qui concerne les heures et les jours de travail.

#LI-Hybrid

What we offer [For full-time permanent roles]

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. To learn more, visit eqb.investorroom.com and eqbank.ca.