Bilingual (English/Spanish) Account Manager & Business Development Associate

Finlink Group; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Breakfast and lunch provided

Onboarding and training program

Career growth in international gaming

Job summary

Finlink Group is seeking a Bilingual (English/Spanish) Account Manager & Business Development Associate to drive client relationships, onboarding, and growth across international markets. You will collaborate with leadership, product, and development teams to deliver exceptional client experiences while identifying new opportunities.

Fluency in English and Spanish is required; 1–2 years in related roles, strong communication and negotiation skills, and willingness to travel are essential for

Qualifications

• Fluency in English and Spanish required (written and spoken).
• 1–2 years in Account Management, Sales, BD, or Customer Success.
• Strong communication and relationship-building skills with a client-focused approach.

Responsibilities

• Manage full commercial lifecycle: client relations, onboarding, integrations, campaigns.
• Identify opportunities to upsell and cross-sell products and services.
• Develop and present KPI reports and updates for senior leadership.
• Generate new business opportunities through research, networking, and referrals.
• Drive market expansion across jurisdictions and coordinate with internal teams.

Skills

Bilingual EN/ES

Account Management

Sales BD

Negotiation

CRM Experience

Travel Ready

Job description

Bilingual (English/Spanish) Account Manager & Business Development Associate

Are you a relationship builder with a passion for sales, client success, and business growth? Do you thrive in a fast-paced environment where no two days are the same? We're partnering with an innovative organization in the gaming industry to find a driven Bilingual (English/Spanish) Account Manager & Business Development Associate who is ready to make an impact from day one.

This is an exciting opportunity for an early-career professional who is eager to take ownership, build meaningful client relationships, and contribute to the growth of an international business. If you're naturally curious, commercially minded, and passionate about the gaming industry, we'd love to hear from you.

About the Role

As the Account Manager & Business Development Associate, you will manage the full commercial lifecycle. From building and maintaining client relationships to identifying and securing new business opportunities. Working closely with executive leadership, product, and development teams, you'll play a key role in driving business growth while delivering an exceptional client experience.

Fluency in both English and Spanish (spoken and written) is required, as this position regularly supports Spanish-speaking clients and business partners across international markets.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term client relationships to ensure satisfaction and retention.
• Support client onboarding, platform integrations, and product launches.
• Collaborate with internal teams to deliver timely solutions and outstanding customer service.
• Coordinate and track client promotions and campaigns.
• Identify opportunities to upsell and cross-sell products and services.
• Prepare and present regular KPI reports and business updates.
• Monitor industry trends and identify opportunities for client growth.
• Resolve client concerns efficiently while maintaining high service standards.
• Attend client meetings and industry events as required.

Business Development

• Build and nurture relationships with senior-level decision-makers.
• Understand client needs and recommend tailored solutions through a consultative sales approach.
• Become a trusted product expert, confidently presenting current and future offerings.
• Generate new business opportunities through research, networking, referrals, and targeted outreach.
• Manage the sales pipeline from prospecting through closing, coordinating with internal teams throughout the process.
• Track and report on customer progress throughout the sales cycle.
• Deliver engaging product demonstrations both virtually and in person.
• Support market expansion by identifying opportunities across multiple jurisdictions while staying informed on industry, marketing, and regulatory developments.
• Represent the organization at trade shows, conferences, and networking events.

Required Skills and Experience

• Fluent in English and Spanish (spoken and written). Spanish language proficiency is required to effectively support Spanish-speaking clients and business partners.
• 1–2 years of experience in Account Management, Sales, Business Development, Customer Success, or a related field. Relevant co-op or internship experience will also be considered.
• Strong communication and relationship-building skills with the confidence to engage clients and stakeholders.
• Commercially minded with excellent negotiation, analytical, and problem-solving abilities.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficient with Microsoft Office; experience using CRM or project management tools is an asset.
• A proactive, professional, and results-oriented mindset.
• Willingness to travel for client meetings, conferences, and industry events.

What You'll Receive

• Competitive salary with a year-end bonus.
• Comprehensive onboarding and training program.
• Ongoing learning and professional development opportunities.
• A collaborative, supportive, and people-focused work environment.
• Private health insurance.
• Weekly in-office breakfast and lunch.
• The opportunity to build a rewarding career within a growing international organization in the gaming industry.