Bilingual (English / French) Remote Customer Service for Roadside Assistance Company

Arise Virtual Solutions; Greater Sudbury; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company is seeking bilingual French speakers for a work-from-home customer service role in roadside assistance. This flexible position allows you to work on your own terms, providing support to customers in both English and French. No degree is required, making it an ideal opportunity for anyone ready to invest in themselves and work hard.

Qualifications

• Self-motivated with outstanding problem-solving skills.
• Excellent written, listening, and verbal communication skills.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Provide bilingual support to customers through outbound calls.
• Ensure a smooth and empathetic customer experience.
• Document issues, resolutions, and follow-up actions.

Skills

Bilingual (English / French)

Problem-solving

Communication

Empathy

Job description

Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours a day, including weekends. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own home! This opportunity is available through the Arise Platform.

The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning income while saving time and money on costs associated with working outside of the home.

Various flexible opportunities are immediately available on the platform — including this bilingual roadside assistance role — and you can start earning money in a few weeks. Service the client’s customers in the mornings, evenings, and in-between when it’s most convenient for you. This unique opportunity offers plenty of afternoon, evening, and night-time hours for those looking to work an evening or night gig.

While automotive knowledge is a plus, it’s not required to offer reassurance and support to stranded drivers.

A typical day using the Arise Platform to provide service includes:

1. Providing bilingual (English / French) support to customers, service providers, and partners through outbound calls.
2. Helping to guarantee a smooth and empathetic customer experience.
3. Gathering & verifying all information with the customer.
4. Documenting all issues, resolutions, and follow-up actions.
5. Accurately and efficiently resolving customer inquiries on the first contact.

What it takes to succeed :

You must be self-motivated, possess outstanding problem-solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are essential. It’s also important to deliver knowledgeable, friendly, customer service while efficiently navigating multiple systems.

No degree is necessary — this is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! You can choose to run your own customer support business or work as an agent for a Service Partner company already on the platform.

Certification courses can be as short as a few days or up to six weeks, depending on the complexity of the client program.

What you need to get started:

1. Register to use the Arise Platform by clicking "apply".
2. Select a client program.
3. Enroll in a certification course to prepare for servicing.
4. Ensure your computer and equipment meet the requirements listed at www.ariseworkfromhome.com/equipment.

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.