Bilingual (English/French) HR Employee Experience Specialist

NielsenIQ; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

NielsenIQ seeks a bilingual HR Employee Experience Specialist to enhance HR operations in Canada. The role involves ensuring excellent service in HR processes, addressing employee needs, and proposing process improvements. Ideal candidates will have a strong HR background and exceptional communication skills.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Experience in Canadian HR administrative work.
• Knowledge of core HR processes and procedures.
• Attention to detail and strong organizational skills.

Responsibilities

• Ensure continuity of HR operations and administrative work.
• Answer employee queries and maintain accurate employee data.
• Propose improvements to internal HR processes.

Skills

Bilingual communication (English/French)

Organizational skills

Analytical skills

Problem-solving skills

Stakeholder management

Education

Post secondary degree/diploma in HR

Job description

Job Description

#LI - Hybrid

As NielsenIQ's HR organization continues to evolve to meet the changing demands of the business and the workforce, the Employee Experience team focuses on delivering with excellence against our most fundamental HR needs. The bilingual HR Employee Experience Specialist will work with the North America Regional Employee Experience leader to ensure we deliver with excellence to our employees, managers, and Market HR Partners.

In this role you will:

• Ensure continuity of business as usual (BAU) HR operations and administrative work in Canada

• Ensure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right tools

• Ensure best in class service when it comes to HR administrative processes

• Identify and document local and cluster level administrative work pertaining to standard letters, documents, and agreements

• Review our policies, processes, and ways of working holistically for opportunities to streamline - eliminate waste and redundancy

• Propose improvements to internal processes with an eye towards automation, enabling more consistency across HR and the NielsenIQ business

• Stay connected with the other Employee Experience team members, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes

• Implement systems/automation-based solutions for the organization

We’re looking for people who have:

• Work experience in and understanding of standard Canadian HR administrative and operational work

• Sound knowledge of core HR processes & procedures

• Excellent bilingual (English/French) verbal and written communication skills

• Excellent organizational skills and attention to detail

• Strong analytical, technical and problem-solving skills

• Able to build strong partnerships and work closely with stakeholders across all levels of the company

• Post secondary degree/diploma in HR

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion