Bilingual Document Specialist — Contracts & Handbooks

Sun Life Financial; Edmonton; Hybrid; CAD 53,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Flexible benefits

Inclusive work environment

Job summary

Sun Life Financial is seeking a Bilingual Document Specialist to join the Group Benefits Administration team. You will craft and refine client documents including contracts and handbooks, translating complex plan designs into precise, customer-ready outputs.

The role requires bilingual (French and English) communication, strong attention to detail, and the ability to collaborate with cross‑functional partners across Canada. Hybrid work and a supportive environment are offered.

Qualifications

• Bilingualism (French and English) is required for frequent interactions.
• Strong verbal and written communication skills are essential.
• Analytical mindset with attention to detail and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a collaborative environment.

Responsibilities

• Process new business and revisions documents within established service standards.
• Create and modify client documents such as contracts and employee handbooks.
• Respond to inquiries from internal business partners and clarify plan design details.
• Interpret plan design details to ensure outputs accurately reflect customer expectations.
• Manage priorities in a multifunctional environment and meet target dates.
• Participate in projects as needed and escalate issues when required.

Skills

Bilingual (FR/EN)

Strong communication

Attention to detail

Analytical

Multitask

Teamwork

Customer service

Tools

Plan Administration systems

Job description

Sun Life Financial is seeking a Bilingual Document Specialist to join the Group Benefits Administration team. You will craft and refine client documents including contracts and handbooks, translating complex plan designs into precise, customer-ready outputs.

The role requires bilingual (French and English) communication, strong attention to detail, and the ability to collaborate with cross‑functional partners across Canada. Hybrid work and a supportive environment are offered.