Bilingual Distribution Services Coordinator

Empire; Canada; Hybrid; CAD 48,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Flexible work arrangements

Four weeks vacation

Pension plan

Parental leave top up

Wellness programs

Job summary

Empire Life is seeking a Bilingual Distribution Services Coordinator to join the Retail Operations team. The role supports distribution partners by maintaining contracts and compensation records, and works under supervision to ensure accuracy and regulatory compliance.

The position offers remote work with potential hybrid arrangements in Kingston, Toronto, or Montreal. A strong emphasis is placed on communication, data integrity, and collaboration with partners across Canada.

Qualifications

• Bilingual in French and English required.
• Completion of post-secondary education or equivalent experience.
• Work experience in financial services or insurance recommended.
• Proficiency in Microsoft Office, email, internet, and database applications.

Responsibilities

• Act as a key contact with distribution partners and customers.
• Provide prompt, courteous resolution of inquiries via verbal or written communication.
• Screen contracts and documents to meet service levels and regulatory standards (some in French).
• Enter and maintain data in multiple administration systems; resolve data discrepancies.
• Investigate and analyze simple to complex cases and escalate as needed.

Skills

Bilingual English-French

MS Office

Data entry

Analytical skills

Communication

Education

Post-secondary education

Tools

Database applications

Job description

Regular Full-Time Professional Any Canadian Location, CA

14 days ago Requisition ID: 3038

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal

The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Bilingual Distribution Services Coordinator to join our Retail Operations team! We are actively seeking candidates to fill a current, openposition.

The Bilingual Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent is guided by procedural constraints and works under the supervision of the Supervisor, Distribution Services.

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on

Acting as a key point of contact with distribution partners

Provide prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners

Apply critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met

Enter and maintain data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information

Investigate and analyze simple to complex cases and escalates if required

What we’re looking for you to have

Bilingualism in French and English is required

Completion of post-secondary education or equivalent experience

Work experience in the financial services industry or the insurance industry

Proficiency in Microsoft Office, email, internet and database applications

Knowledge of distribution channels would be an asset

Ability to prioritize and balance multiple tasks

Well-developed analytical and problem solving skills

Ability to work independently and as a team member

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. A pplicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [e-mail] .