Bilingual Dispatcher

Manitoulin Transport; Gore Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transport company in Gore Bay is seeking a Bilingual Dispatcher to efficiently manage driver communications and oversee shipment logistics. This full-time position requires handling multiple tasks under pressure, with a focus on customer service. Candidates should be detail-oriented, computer literate, and able to prioritize effectively while working primarily on the phone. Competitive wages, a comprehensive benefits program, and opportunities for growth are offered.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for growth and advancement

Qualifications

• Must be detail oriented and able to prioritize multiple tasks.
• Able to work under pressure and spend most of the shift on the phone.
• Some understanding of Dangerous Goods laws and hours of service legislation is an asset.

Responsibilities

• Answer the phone and deal with driver requirements.
• Work with terminal staff and managers to plan trips.
• Bill shipments in the system when necessary.
• Track shipments for customers after hours.

Skills

Detail-oriented

Computer literate

Ability to prioritize tasks

Mathematically inclined

Ability to work under pressure

Tools

AS400

Google Sheets

Job description

Bilingual Dispatcher

Full-time

Job Description

Consistently answering the phone and dealing with driver requirements – hook up information, departure times, delay information and other concerns as required.

Working with terminal dock staff and managers to plan trips, determine the most efficient and cost effective freight movement.

Must be able to work shift work and in a fast paced environment.

Required to book hotel rooms for drivers and issue PO’s for the room.

Bill shipments in the system as well as know when to manifest them or strip them from a trailers manifest in the AS400.

Work with multiple shared spread sheets in Google and keep all data current.

Track shipments for customers calling in after hours when Customer Service is closed.

Many other duties as advised or required.

Shift work – Modified 4 on 4 off rotation

This is a French – English Bilingual position.

Qualifications

Must be computer literate and mathematically inclined.

Must be detail oriented and able to prioritize multiple tasks at any given time.

Able to work under pressure and spend a majority of your shift on the phone dealing with drivers, terminal personnel, as well as internal and external customers.

Some understanding of the Dangerous Goods laws, as well as the hours of service legislation would be an asset.

An understanding of the Manitoulin network and the equipment we operate would be an asset.

Training will be provided as required.

Additional Information

• Salary will be determined on experience
• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement