Bilingual Disability Management Specialist

CAPREIT Apartments; Toronto; On-site; CAD 65,000 - 75,000; Part time

Benefits offered by this job

Health benefits

EAP program

Competitive salary

Job summary

CAPREIT Apartments seeks a Disability Management Specialist to support employees through disability leaves, focusing on stay-at-work and return-to-work programs. You will coordinate with insurers, healthcare providers, and benefits partners to ensure timely and compliant processes.

This permanent, hourly role requires a minimum of 24 hours per week and fluency in English and French to service CAPREIT’s Canadian portfolio, including QC. Competitive benefits accompany the position.

Qualifications

• 3 years of disability management, benefits administration, or claims coordination experience.
• Fluency in English and French (spoken and written).
• Post-secondary education in Human Resources, Rehabilitation, Occupational Health, or related field.
• Proficiency with case management systems.

Responsibilities

• Disability case management and claims coordination.
• Return-to-work and stay-at-work planning and support.
• Benefits administration and employee support.
• Provide bilingual service to employees and managers.

Skills

Disability management knowledge

Benefits administration

Case management software

Education

Post-secondary education in HR or related field

Tools

Microsoft Office

Job description

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

The Disability Management Specialist plays a key role in supporting employees through occupational and non-occupational disability leaves, with a focus on stay-at-work and return-to-work programs, claims coordination, and workplace accommodations. This role collaborates with employees, managers, insurers, healthcare providers, and benefits partners to ensure a supportive, timely, and compliant disability management experience.

This position requires fluency in both English and French to support employees and managers across CAPREIT with a strong focus on the QC portfolio.

This position is a permanent, hourly role with a minimum requirement of 24 hours per week.

Key Responsibilities:

Disability Case Management & Claims Administration

• Assist in management of disability cases, maintain documentation, and ensure proactive follow-up.
• Liaise with insurers, submit documentation, and track claim outcomes.
• Maintain case files, prepare reports, and identify trends.
• Provide clear guidance to employees and managers on leave processes, documentation requirements, and Return-to-Work expectations.

Return-to-Work & Stay-at-Work Support

• Assist with implementation of Return-to-Work plans, coordinate modified duties, and monitor progress.
• Identify early intervention opportunities for stay-at-work strategies and recommend workplace adjustments.
• Facilitate medical and non-medical accommodations and support managers in implementation.

Benefits Administration & Employee Support

• Provide guidance on benefit entitlements related to disability leaves (STD, LTD, CNESST), assist employees in navigating benefit processes, and coordinate with benefits providers to ensure accurate and timely information.
• Respond to employee inquiries regarding extended health, dental, vision, paramedical coverage, life and AD&D insurance, and other benefit programs; help employees understand coverage details, eligibility, claim submission processes, and provider requirements; elevate complex issues to the benefits team or provider as needed.

Stakeholder Communication & Service Delivery

• Provide services and communication in both English and French.

Qualifications

• Strong knowledge of Quebec legislation, including CNESST processes, provincial human rights requirements, and applicable privacy obligations.
• Excellent communication skills with the ability to support employees experiencing health-related challenges.
• Demonstrated ability to manage confidential information with discretion.
• Post-secondary education in Human Resources, Rehabilitation, Occupational Health, or related field.
• 3 years of experience in disability management, benefits administration, or claims coordination.
• Proficiency with case management systems and Microsoft Office.
• Fluency in English and French (spoken and written) required.

What’s in it for you?

• Competitive Base Salary between $65,000 - $75,000
• Flexible Health, Dental & Vision Benefits
• Employee & Family Assistance Plan