Bilingual Disability Case Manager

Ellement Consulting Group; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

Ellement Consulting Group in Ottawa is seeking a qualified Disability Case Manager to oversee short-term disability claims from intake through resolution. You will assess medical documentation, determine eligibility, coordinate care, and support timely return-to-work planning.

Strong analytical skills, clear communication, and English/French fluency are essential. This is a full-time, on-site role based at our Ottawa office.

Qualifications

• Bachelor's degree or diploma in a health-related field (preferred).
• Minimum 2 years of experience in disability case management, benefits administration, or claims adjudication.

Responsibilities

• Review and adjudicate short-term disability applications based on medical criteria.
• Ensure all documentation is complete and accurate for claim processing.
• Communicate with claimants, employers, and healthcare providers to evaluate claims.
• Assess functional limitations and support return-to-work planning.
• Coordinate timely medical assessments and treatment plans.
• Explain decisions clearly in writing and verbally.
• Manage claims from intake to resolution or transfer to long-term care.

Skills

Disability case management

Benefits administration

Claims adjudication

Excellent communication

Education

Bachelor's degree in health-related field

Job description

Company Overview

Ellement Consulting Group (Ellement) is a privately owned actuarial consulting firm founded in 1996. We deliver actuarial, administration, software, and consulting solutions for pension, benefits, and investment programs across Canada, serving individuals, corporations, unions, associations, and government organizations.

At Ellement, we empower our clients through expert advice and informed decision-making. Our mission focuses on delivering clear, accessible, and client-centered solutions driven by integrity, collaboration, and innovation. We pride ourselves on being trusted partners who simplify complex challenges and deliver meaningful outcomes.

Position Summary

The Disability Case Manager is responsible for managing short-term disability (STD) claims from intake through resolution. This role involves assessing functional abilities, determining eligibility, coordinating medical care, and facilitating safe and timely return-to-work outcomes. Success in this role requires strong analytical skills, effective communication, and a client-focused approach.

Location

This is a full-time, on-site position based in our Ottawa office.

Key Responsibilities

• Review short-term disability applications to determine eligibility based on medical and policy criteria


• Ensure all required documentation is complete and accurate for claim adjudication


• Evaluate claims through communication with claimants, employers, and healthcare providers


• Assess functional abilities and support return-to-work planning


• Coordinate timely medical assessments and treatment plans


• Communicate claim decisions clearly, both verbally and in writing


• Resolve client inquiries and issues promptly and professionally


• Manage claims throughout the lifecycle until resolution or transition to long-term case management


• Calculate and issue accurate benefit payments


• Maintain precise records of weekly and monthly disability payments


• Coordinate premium waivers with insurance providers


• Maintain professional, confidential communication with all stakeholders


• Manage an assigned caseload and develop expertise in specific client groups


• Collaborate with internal teams across Ellement divisions


• Support additional projects and administrative duties as required

Qualifications & Requirements

Education

• Bachelor's degree or diploma in a health-related field (preferred)

Experience

• Minimum 2 years of experience in:
  
  
  
  • Disability case management
  
  
  • Benefits administration
  
  
  • Claims adjudication or healthcare-related roles
  
  
  
  

Skills & Competencies

• Strong understanding of medical and mental health conditions


• Excellent analytical and decision-making abilities


• Strong numerical and calculation skills


• Ability to manage multiple priorities in a fast-paced environment


• High attention to detail and organizational skills


• Strong conflict resolution and problem-solving skills


• Excellent verbal and written communication

Language Requirements

• Candidates must be fluent in both English and French (spoken and written).

Certifications

• Paramedical services therapist license (preferred)

Attributes

• Ability to handle sensitive medical information with strict confidentiality


• Resilient and adaptable in time-sensitive environments


• Client-focused with strong interpersonal skills


• Collaborative team player with a proactive approach

Additional Requirements

• Successful completion of a criminal background check