Technical Analyst, Disability Claims

Jobtailor; Quebec; On-site; CAD 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking a detail-oriented claims professional to open and assess new short-term disability claims in a high-volume environment in Quebec. You will gather medical, administrative and contractual information, and ensure accurate processing and timely follow-up for clients and stakeholders.

You bring strong analytical skills, empathy, and excellent English communication to interactions with clients, employers and external partners, while maintaining rigorous record-keeping and

Qualifications

• Administrative rigor with high-volume file management.
• Strong analytical skills and judgment when interpreting medical, administrative, and contractual information.
• Empathy, active listening, and commitment to client-centered service.

Responsibilities

• Gather and analyze medical, administrative, and contractual information to open and assess new short-term disability claims.
• Communicate with clients, employers, and stakeholders to obtain required information and ensure thorough follow-up on claims.
• Determine claim eligibility according to contract provisions, established criteria, and operating procedures.
• Process and issue eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements.
• Maintain complete and accurate claim records within internal systems to support operational continuity and service quality.

Skills

Analytical skills

Empathy

Active listening

Clear communication

Client-centered approach

Job description

• Gather and analyze the medical, administrative, and contractual information required to open and assess new short-term disability claims
• Communicate with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
• Determine claim eligibility according to contract provisions, established criteria, and operating procedures
• Process and issue eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
• Maintain complete and accurate claim records within internal systems to support operational continuity and service quality

Requirements

• Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
• Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
• Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
• Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
• Has experience in customer service, administrative processing, insurance, case management, or a related field
• Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec

Core Competencies

Demonstrates strong analytical skills and administrative rigor in managing short-term disability claims, ensuring accurate processing and effective communication with clients and stakeholders. Proficient in interpreting medical, administrative, and contractual information while maintaining high service quality.

Highest-signal resume keywords

• Claim Eligibility Determination
• Short-Term Disability Benefits Processing
• Analytical Skills
• Customer Service Experience
• Advanced English Proficiency

Hard Skills

• Claims Analysis
• Contract Interpretation
• Administrative Processing
• Record Maintenance
• Payment Processing

Soft Skills

• Empathy
• Active Listening
• Clear Communication
• Professionalism
• Client-Centered Approach

Industry Keywords

• Short-Term Disability
• Insurance
• Case Management
• High-Volume Environment
• Stakeholder Communication