Analyst, Business Line Controls - Specialized Lending

Manulife/John Hancock; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Health & dental insurance

Mental health support

Vision coverage

Disability insurance

Life insurance

Pension plan

Job summary

Manulife/John Hancock is seeking a qualified controls professional to lead regulatory and operational control procedures within the Specialized Lending line. You will drive RCSA activities, perform control testing, and partner with multiple teams to embed controls in daily processes.

You will prepare management reports and stay abreast of regulatory changes to ensure ongoing compliance. The role requires strong analytical skills, a bachelor's degree in a related field, and 5+ years in controls,

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Skills

Operational controls

Risk management

Audit

Data analysis

Regulatory knowledge

Education

Bachelor's degree in Business Administration, Finance, Accounting, or a related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Position Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Bilingualism (English and French) is an asset. If the successful candidate is in Quebec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Compensation

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Data and Analytics

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Mission and Values

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Accomplishments and Recognition

We're proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We've been recognized as one of Canada's Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026.

Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.