Bilingual Desktop Support Technician

KTek Resourcing; Mississauga; On-site; Part time

Job summary

KTek Resourcing is seeking a Desktop Support Technician to assist with technical support for users, ensuring high-quality service and satisfaction. The role requires fluency in both French and English and a solid understanding of IT systems, including hardware and software troubleshooting. This position is an excellent opportunity for those looking to build their career in IT support.

Qualifications

• 1–3 years of experience in an IT Service Desk or similar technical support role.
• Strong understanding of desktop hardware and software troubleshooting.

Responsibilities

• Respond promptly to user inquiries in French and English.
• Diagnose and troubleshoot software and hardware issues.
• Document all interactions and solutions in ServiceNow.
• Ensure service requests are handled within agreed SLAs.

Skills

Fluency in French

Fluency in English

Problem-solving

Multitasking

Communication

Tools

ServiceNow

Windows OS

MS Office Suite

Job description

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This range is provided by KTek Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$16.00/hr - CA$18.00/hr

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Key Responsibilities:

• Respond promptly to user inquiries in French and English through various channels (phone, chat, email, and web).
• Diagnose and troubleshoot software and hardware issues for desktops, laptops, and mobile devices.
• Analyze issues, provide solutions, and escalate complex problems to appropriate teams.
• Follow up with users to ensure that issues are resolved to their satisfaction.
• Documentation & Knowledge Management
• Accurately record all interactions and solutions in ServiceNow.
• Contribute to and maintain the knowledge base to assist with faster issue resolution.
• Meet SLAs & Quality Standards
• Ensure that all service requests and incidents are handled within agreed-upon Service Level Agreements (SLAs).
• Maintain high-quality customer service and technical support standards.

Required Qualifications:

• Fluency in French and English (verbal and written).
• 1–3 years of experience in an IT Service Desk or similar technical support role.
• Strong understanding of Windows OS, MS Office Suite, and general desktop hardware and software troubleshooting.
• Experience with ServiceNow or similar ticketing systems.
• Excellent communication, problem-solving, and multitasking skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Insurance

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