Desktop Support Technician (Wednesday Only)

freelance.ca; Toronto; On-site; Part time

Job summary

A leading company is seeking a part-time Deskside Support Technician in Toronto. In this role, you will provide on-site and remote IT support, troubleshoot technical issues, and ensure smooth IT operations. Ideal candidates have strong IT support experience and excellent problem-solving skills.

Qualifications

• Experience in IT support (onsite & remote troubleshooting).
• Strong knowledge of computer systems, software, and networks.
• Ability to manage multiple service requests efficiently.

Responsibilities

• Provide technical support for on-site and remote users.
• Manage and resolve service requests and escalated IT issues.
• Document issues, solutions, and resolutions for future reference.

Skills

Problem Solving

Communication

Customer Service

Tools

ServiceNow

Job description

Deskside Support Technician (Wednesdays Only)

We are looking for a Deskside Support Technician to provide on-site and remote IT support, troubleshoot technical issues, and ensure smooth IT operations. This role will serve as the primary contact for hands-on technical assistance.

Key Responsibilities

• Provide technical support for on-site and remote users.
• Manage and resolve service requests and escalated IT issues.
• Troubleshoot hardware, software, and network problems.
• Document issues, solutions, and resolutions for future reference.
• Collaborate with IT teams to resolve complex technical challenges.
• Maintain a visible presence in the office for proactive support.
• Log, track, and resolve Level 1 and Level 2 incidents.

Qualifications

• Experience in IT support (onsite & remote troubleshooting).
• Strong knowledge of computer systems, software, and networks.
• Excellent problem-solving and communication skills.
• Ability to manage multiple service requests efficiently.
• Strong customer service approach with a proactive mindset.

Preferred Skills

• Experience with ticketing systems (e.g., ServiceNow).
• Ability to troubleshoot teleconference and AV equipment.
• Familiarity with server room operations (hardware maintenance & uptime).
• Ability to identify and implement process improvements.

Job Type : Part-time

Pay : $18.16-$25.00 per hour

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