Bilingual Customer Traveling Trainer

The Reynolds and Reynolds Company; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Reynolds and Reynolds Company is seeking a Bilingual Customer Traveling Trainer to assist clients in transitioning to their software system. This entry-level position involves significant travel, providing on-site training and support, and requires strong communication skills in both French and English. Ideal candidates are organized, friendly, and adept at problem solving, prepared to engage with dealership management and address customer needs effectively.

Qualifications

• Ability to travel up to 80% of the time.
• Exceptional communication skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Provide in-person, on-site training and customer support.
• Assist with remote training or additional services.
• Troubleshoot customer issues, diagnose, resolve and/or escalate problems.

Skills

Communication

Problem Solving

Organization

Fluency in French

Fluency in English

Education

College diploma or University degree

Job description

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Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities

• Virtual weeks (at home office) (15-25% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or escalate problems
• Monitor individual work load and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development
  
  

Qualifications

• Ability to travel up to 80% of the time
• Ability to travel to the United States for company-paid training
• Ability to problem solve and train customers on software products
  
  

Working Conditions

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting. which requires the ability to stand, sit, and use a pointer
• On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day
  
  

Prior Experience Benefits

• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills Requirements
• Ability to travel 80% of the time
• Able to travel to the United States for company-paid training when deemed appropriate
• College diploma or University degree required
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Fluent in French and English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Motor Vehicle Manufacturing, and Advertising Services

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